How do you feel about counterpeople who only look up a part in the computer and if it's not there, they tell the customer they don't have it? (i.e. instead of checking the paper catalog)



I feel probably the same way you do. Depending on that counterperson's experience in the industry, it may be a matter of training. If they weren't brought up through the ranks to check all available sources, it's hard to fault them. However, it could also be lack of enthusiasm on the counterperson's part. Either reason for this behavior gives you the same result —— a customer may not get what they came into the store to get. Lost part sales at any time are undesirable and are especially more so in this economy.

-- Mark Phillips,
Counterman magazine

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