Hope springs eternal in the human heart! Unfortunately, the cars today are heartless and deal only with facts, not feelings! Tell them the check engine light is akin to their helpful, but brutally honest, best friend ;-)
Jim O'Neill - Chino Autotech Inc., Auto Club SoCal AAR
It is simple, really: The customer is not always right but, they are still the customer. The fact is people really do not understand cars and we just have to learn to deal with it.
Edgewood Auto Parts #253