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2009 Counter Professional of the Year Finalist: Lawrence Hyde


12/10/2009
By Mark Phillips

 
Mark Phillips

It's always a difficult task to choose a single recipient for the Counter Professional of the Year award. The staff of Counterman magazine sifted through piles of entries and identified several people who are worthy of recognition. After narrowing all the entries down to five finalists, Thomas Dayton, of J S Auto Supply, Jamestown, N.Y., was chosen as the recipient. Here is a look at those who made it to the final round.

Lawrence Hyde
Murray O'Reilly Auto Parts
Flint, Mich.


Hyde has been an aftermarket automotive parts professional since 1972. In his essay to the judges, he wrote about the troubling lack of information coming from auto manufacturers.

“Service bulletins are issued to dealer’s service departments when a problem is discovered. These bulletins should be made available to us so that we are aware when customers come in complaining of problems they are encountering with their out-of-warranty vehicle.”

CUSTOMERS FOLLOW HIM
Hyde is dedicated to the best customer service he can provide and customers have followed him from store to store as he has changed positions.

He’s known to always have a note in his pocket, reminding himself to track down one more source for a particular part.

He’s also known to work on his day off, stay late and come in early. In 2009, he received about 150 hours of in-store training. His store is 60 percent retail, 40 percent commercial and has 12 employees.

TRAINING IS PARAMOUNT
“In this fast-paced and ever-changing environment, training is always an issue,” Hyde said.

“Counter professionals always have something new to learn, be it parts-related or electronic data retrieval. Magazines, emails and Web sites run by suppliers and manufacturers are all available, but there never seems to be enough time for us to access all that we need to know.”

Hyde understands full well the need to continually train and continue his in-house education. “Nowadays, cars don’t even need to change the oil as often as they used to. Car makes and models change all the time ... So every day, an opportunity presents itself to learn something new.”

  Previous Comments
avatar   jeremiah   star   2/11/2010   8:24 PM

live green



avatar   Kevin @ O'Reilly 722   star   1/22/2010   11:19 AM

Congrats Lawrence, it is great to see one of our own nominated for CPOY. It shows what i have thought for a long time, that we have the best people in the Industry, hands down. LIVE GREEN...



avatar   Domenick DeGrazia Sr.   star   1/6/2010   12:16 PM

Congrats Lawrence!! It's always nice to see 1 of our own nominated and making it to the finals. It shows that as we read Counterman Magazine, finally the O'Reilly's Culture is shared by all.



avatar   Bill McAnally @ O'Reilly 438   star   1/5/2010   12:58 PM

Larry GREAT JOB MAN good to see ya in here. I have worked with Larry and I must say he is a man of his word and knows his stuff.



avatar   MORGAN @1347 DOUGLASVILLE, GA   star   1/3/2010   1:27 PM

YAY!!! CONGRATS TO YOU FOR THE NOMINATION!



avatar   Will @ 916   star   1/1/2010   1:11 PM

That's right Terry, we do have the best people. That's what we build our stores on. AZ and Advance can't compare with collective years of experience O'Reilly has. 38 states, 3000 plus stores, lots of warehouses, etc... I can't wait until we are the ONLY parts place around. Now if we could just seize the rest of the eastern seaboard...Maybe head overseas in the future... Really get ourselves to be the Dominant Supplier...



avatar   Terry @ Oreilly 212   star   1/1/2010   12:39 PM

"live green" is right. I still say we have the best parts guys around, and i'll put that up against any other jobber out there.



avatar   Will @ O'reilly 916 Franklin,TN   star   12/23/2009   2:22 PM

"Live Green" Congrats Lawrence. Roland, you're right! With that much time and knowledge, I'd follow him to.



avatar   ROLAND 699 MESQUITE   star   12/17/2009   8:37 PM

when you been at ooooreilly that long and know ur stuff customers will follow 699



avatar   Justin Zeigenfuse   star   12/17/2009   12:16 PM

It is nice to see a member of the O'reilly team nomintaed for the award!!!















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