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We encounter a lot of DIYers in our store who want us to look up parts for their vehicles, but only have a limited amount of info about their ride. They get irritated if we ask for a VIN or tell them to check their manual.


4/13/2010

We encounter a lot of DIYers in our store who want us to look up parts for their vehicles, but only have a limited amount of info about their ride. They get irritated if we ask for a VIN or tell them to check their manual. They want us to guess what they have, but later act irate when the part we order is incorrect. Any suggestions?
 
The help we provide as counter people is dependent on good information coming across the counter to us, as well as the information from our parts vendors, and our own ability. “Garbage in, garbage out” is unfortunately a stark reality, and we are likely to receive the blame regardless of who was actually at fault. The best option is to politely explain the situation: you are unable to accurately catalog the part without additional information, but you would be happy to pick up where you left off once you get that information. Then make sure you follow through when they return. If they insist on ordering “maybe” parts, explain your return policies thoroughly.
Thomas Dayton
Assistant Manager
J S Auto Supply in Jamestown, N.Y.














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