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Counterman.com has a crack team of past Counter Professionals of the Year, editors and and technicians at the ready to answer your technical and general business queries.

Our experts will tackle your questions and post the answers online.

Want to participate? If you have what it takes to be an Ask A CounterPro board member, please email editor Mark Phillips, mphillips@babcox.com and tell him.

Ask the Counterpro isn't for questions that need immediate answers. (i.e. If someone's at the counter or on the telephone with you, we won't be able to respond that quickly.)

 
Recent Questions
Displaying 1 to 10 of 23

Question
He has had that try k for two work weeks. First they 'sent" wrong module. Second module they are fooling with now apparently doesn't work. They are trying to trace it to actual problem. The truck has plenty of turn over power when attempting to start, just won't hit. Has spark, fuel etc. Any suggestions? I just don't want to look like a dumb !@# when I start to question these guys. Although they are good friends and regularly work on my vehicles. They are a dealership with unlimited equipment. Thanks for your time!
Here are a couple of websites to look over so you understand exactly where the electronic system starts and ends.  We all wish it were simple and a simple computer diagnostics test would fix the issue.

But, if a vehicle is getting fuel and fire (Spark) it should start.
 
http://troubleshootmyvehicle.com/gm/4.8L-5.3L-6.0L/how-to-test-the-crank-sensor-1

http://www.truckforums.com/forum/chevy-silverado-gmc-sierra-forum-11/asking-diagnostic-idea-advice-truck-wont-start-sometimes-16860/



Gerald Wheelus
Question
I had a customer come in over the weekend. He had a 2000 Ford Ranger, 4wd. His shock absorber was very blown. The body of the shock had ripped at the weld. He tried to install new shocks, but even after he had jacked up the control arms, the new shocks were an inch to short. What could cause this? Jerry, O'Reilly Auto Parts
Jerry,
    The front shocks for a 2WD 2000 Ranger are about 3" shorter compressed length, and 4" shorter extended length than the 4WD. The 4WD shocks have a longer travel as well. Assuming stock suspension and ride height, is it possible that your customer has put 2WD shocks on his truck?

Tom Dayton
JS Auto Supply
Jamestown, NY


 


Question
how much exhaust fluid does an 2014 jeep gc 3.0 tae/use?
The DEF tank on the new Jeep Grand Cherokee is approximately 8 gallons capacity, and most DEF suppliers are estimating usage at approximately 2-3% of diesel usage. So for every 100 gallons of fuel, expect to use 2 or 3 gallons of DEF.

Tom Dayton
JS Auto Supply
Jamestown, NY
Question
This is a great question, writes our columnist, Gerald Wheelus.
This is a great question!  There are many ways to deal with the phone call however, each scenario is different.
 
We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.
 
I think it is all about the customer whom is front of you at the time and whom is on the phone.
 
You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.
 
However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?
 
So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.
 
Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.
 
We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.
 
Hope I helped with the quandary, thanks for the question.
 
Gerald Wheelus
Question
BUT WHEN I STARTED THAT NIGHT I NEEDED TO GET JUMPED BECAUSE IT DIDNT START AND I HAD TO DO THE SAME THING SATURDAY SUNDAY NIGHT. NOW AGAIN IT WOULDNT START. AND WHEN I TRY TO TURN MY KEY TO START IT I WOULD HEAR A CLICKING NOISE AND I GET POWER TO MY RADIO AND LIGHTS AND HEATER. IS MY BATTERY GOING OUT OR IS IT MY STARTER?

Most likely the starter.

- Matthew Vaughn

Question
I have to export your AC Delco Car Wash Shampoo to Japan.

I have to export your AC Delco Car Wash Shampoo to Japan. Do you have an export classification (tariff) number available. The msds doesn't list anything under #14 regarding IATA regulations, do you know if its regulated for shipping by air? Thank you

Question
after researching engine oils im more confuse. is there a superior brand and additive that should be combined. i know my dodge recommends 5w-30 but would a different grade be better?

Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer's try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.

As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it's a new vehicle.

Matthew Vaughn

Question
After about a year I was told they were warped. What may have caused this and what can be done to prevent this from happining again.
There are a lot of variables at play here. What is the quality of the pads and rotors that you used. Did you even change the pads? What are your stopping habits? Is the truck empty or loaded? All this comes into play. Sometimes all at once. But probably the biggest thing is breaking habits. A ton of folks like to wait till the last possible second to apply their brakes and try to stop in ten feet. What they should be doing is gradually slowing by gently applying the brake. Give yourself a lot of room to stop. Your brakes and your wallet will thank you.
 
Matthew Vaughn

Question
i have replaced the starter, both battery cables, the alternator, the battery, and most of the fuses. does this leave me down to the ignition lock cylinder and the ignition switch?

Sounds more like a fuel problem than an electrical.

Matthew Vaughn

Question
The air only blows when I turn the switch to the 2 highest levels and doesn't work at all at the lower 2 levels. I have been told that it might simply be the blower motor. Any ideas? Also, my passenger window is having problems. It will roll down a little bit, but then stop. It then takes a few minutes to "recharge" before it has the power to go any further. Is that just the motor having problems? And my driver's window is starting to do the same thing. Is there a connection?

The blower motor is most likely bad. Could be the switch, but not likely.

As far as the windows, you need to look at the regulator first. Make sure It's in good shape, then go to the motor.
 

Matthew Vaughn

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