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Counterman.com has a crack team of past Counter Professionals of the Year, editors and and technicians at the ready to answer your technical and general business queries.

Our experts will tackle your questions and post the answers online.

Want to participate? If you have what it takes to be an Ask A CounterPro board member, please email editor Mark Phillips, mphillips@babcox.com and tell him.

Ask the Counterpro isn't for questions that need immediate answers. (i.e. If someone's at the counter or on the telephone with you, we won't be able to respond that quickly.)

 
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Recent Questions
Displaying 1 to 10 of 21

Question
I have a ford f250 77.3 desiel and fuel is getting in the cooling system. What may have caused this and what can I do to correct the problem?
This is characteristic of cracked fuel injector cups. Parts are readily available in the aftermarket, but the labor and need for specialty tools make this repair somewhat costly and involved.

Tom Dayton
JS Auto Supply
Jamestown, NY
Question
Hi, I have a Bosch MVCi and I would like to purchase software/lisence for it. I work on Asian and European cars. How do I purchase the software. I want a 1 year subscription.
Thanks for the question,

Not sure where you live but this website should be helpful, http://www.boschdiagnostics.com/TESTEQUIPMENT/DIAGNOSTICS/SCANTOOLS/VCI/PAGES/MVCI.ASPX

Also, any local Parts Plus Program store has access to the Bosch Equipment.

Thanks,

Gerald Wheelus
Question
91 toy land cruiser i need to find a part number for a power steering pump pulley
Power steering pump pulley for this application is OEM Toyota # 44311-60060, but I find no interchange to an aftermarket number. Looks like it was only used 1990-1992.

Tom Dayton
Jamestown, N.Y.
Question
what is the differance between ester and pag oils fo air conditioners and which one applies to what vehicle?
As a general rule, ester oils are only currently used with R12 or retrofitted AC systems. PAG, in various viscosities, is the recommended refrigerant oil for most R134a vehicles since the mid-nineties. Consult manufacturer service guides for specific vehicles, especially imports and hybrids, as some compressor manufacturers have very specific requirements. Many companies offer PAG in a "universal" form, or in viscosities of 46, 100, and 150.



Tom Dayton
JS Auto Supply
Question
How can you properly diagnose an internally collapsed brake hose if there is no bump anywhere on the hose?
Try releasing pressure by opening the bleeder screw. If the caliper moves once pressure is relieved, the brake hose is probably at fault. If the caliper remains stuck, check for proper operation of the piston and the slide pins.

Tom Dayton
JS Auto Supply
Jamestown, NY
Question
He has had that try k for two work weeks. First they 'sent" wrong module. Second module they are fooling with now apparently doesn't work. They are trying to trace it to actual problem. The truck has plenty of turn over power when attempting to start, just won't hit. Has spark, fuel etc. Any suggestions? I just don't want to look like a dumb !@# when I start to question these guys. Although they are good friends and regularly work on my vehicles. They are a dealership with unlimited equipment. Thanks for your time!
Here are a couple of websites to look over so you understand exactly where the electronic system starts and ends.  We all wish it were simple and a simple computer diagnostics test would fix the issue.

But, if a vehicle is getting fuel and fire (Spark) it should start.
 
http://troubleshootmyvehicle.com/gm/4.8L-5.3L-6.0L/how-to-test-the-crank-sensor-1

http://www.truckforums.com/forum/chevy-silverado-gmc-sierra-forum-11/asking-diagnostic-idea-advice-truck-wont-start-sometimes-16860/



Gerald Wheelus
Question
I had a customer come in over the weekend. He had a 2000 Ford Ranger, 4wd. His shock absorber was very blown. The body of the shock had ripped at the weld. He tried to install new shocks, but even after he had jacked up the control arms, the new shocks were an inch to short. What could cause this? Jerry, O'Reilly Auto Parts
Jerry,
    The front shocks for a 2WD 2000 Ranger are about 3" shorter compressed length, and 4" shorter extended length than the 4WD. The 4WD shocks have a longer travel as well. Assuming stock suspension and ride height, is it possible that your customer has put 2WD shocks on his truck?

Tom Dayton
JS Auto Supply
Jamestown, NY


 


Question
how much exhaust fluid does an 2014 jeep gc 3.0 tae/use?
The DEF tank on the new Jeep Grand Cherokee is approximately 8 gallons capacity, and most DEF suppliers are estimating usage at approximately 2-3% of diesel usage. So for every 100 gallons of fuel, expect to use 2 or 3 gallons of DEF.

Tom Dayton
JS Auto Supply
Jamestown, NY
Question
This is a great question, writes our columnist, Gerald Wheelus.
This is a great question!  There are many ways to deal with the phone call however, each scenario is different.
 
We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.
 
I think it is all about the customer whom is front of you at the time and whom is on the phone.
 
You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.
 
However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?
 
So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.
 
Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.
 
We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.
 
Hope I helped with the quandary, thanks for the question.
 
Gerald Wheelus
Question
BUT WHEN I STARTED THAT NIGHT I NEEDED TO GET JUMPED BECAUSE IT DIDNT START AND I HAD TO DO THE SAME THING SATURDAY SUNDAY NIGHT. NOW AGAIN IT WOULDNT START. AND WHEN I TRY TO TURN MY KEY TO START IT I WOULD HEAR A CLICKING NOISE AND I GET POWER TO MY RADIO AND LIGHTS AND HEATER. IS MY BATTERY GOING OUT OR IS IT MY STARTER?

Most likely the starter.

- Matthew Vaughn

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