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Articles >> Mitch’s World
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What's The Opposite Of Continuous Innovation?
10/21/2010
Discontinuous innovation… Now, there is something to ponder! more
Don't Force Mitch To End The Day The Way He Had To
7/20/2010
If you’re working, recognize the fact that you’re lucky to be working. If you don’t believe me, ask someone who isn’t. Ask someone who wants a job and can’t find one. And, if you are working, don’t screw it up. more
Don't Drive Your Customers Away
5/7/2010
There are too many people waiting to steal your customers. more
Is This As Good As the Automotive Aftermarket Gets?
3/9/2010
A great deal of technology has found its way into the everyday operations of most businesses within the automotive aftermarket. But has that meant innovation? more
Mitch Realizes How Easily Things Can Go Wrong On Either Side Of The Parts Counter
9/27/2010
What can we do to share information, policies, process and procedures, in order to mitigate or eliminate problems like these before they occur, reducing cost and increasing profits as we move the performance needle in the right direction for all of us? more
Do You Ask What Your Customer Wants, Needs?
6/11/2010
I’m not one of those people who likes unlimited choice. more
Who's Not Interested In Becoming Extraordinary?
4/13/2010
I’m excited! And, if you find a hint of evil at the corners of my crooked smile — well, so what! It’s been a while, and smiling feels pretty good right about now. What is it that feels so good? I’m afraid you&#... more
Why Is the American Automotive Aftermarket Industry in Chaos?
2/15/2010
The quickest way to frustrate a technician is to let them know they are going to have to wait to finish “that job” they have been waiting all afternoon to finish because the part they are waiting for didn’t make the “early run,” or won’t be there at all because it is no longer stocked locally. more







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