Becoming a Hunter-Killer
10/9/2009
I dialed the 800
number, slowly and carefully. It was the third 800 number I had
encountered on the Internet as I searched to find a new or
reconditioned radiator for the pristine, almost perfect 1974 Mercedes
280SL sitting just outside the door that... more
Let Me Count the Ways
5/1/2009
It’s easy to focus on the negative when that’s what you’ve been trained to do, especially after you’ve been at it for nearly 40 years. more
These Are His Words, Not Mine
2/13/2009
Not long after I first started writing, a colleague — an experienced and well-respected trade journalist within our industry — told me: “There is nothing to l... more
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Why Is the American Automotive Aftermarket Industry in Chaos?
2/15/2010
The quickest way to frustrate a technician is to let them know they are going to have to wait to finish “that job” they have been waiting all afternoon to finish because the part they are waiting for didn’t make the “early run,” or won’t be there at all because it is no longer stocked locally. more
One Ringy-Ringy...
6/10/2009
It’s amazing how many of us live our lives by rote — an endless succession of repetitive acts that all too quickly become patterns and then habits. I know. I’m as guilty as the next guy. more
How Are Things? Well, Incredible!
3/12/2009
I have an acquaintance who insists the best possible response when asked how you are, how business is, or how things are going in general, is, “Incredible!”
Why? Because, it doesn’t really say anything, it doesn’... more
COM-PEN-EEEEEEE!
1/23/2009
Mondays can be brutal in my world. Mondays after a holiday weekend are generally worse: Ripping days out of a normal work week and then trying to make those missing hours up, regardless of the time remaining will almost certainly make you crazy. Mondays,... more
Our Business Relationships are Like Dominoes
11/17/2008
Last night was special. My wife was “out.” I was “in.” Neither of our two grown children was in crisis and it looked like I could do just about whatever I wanted to. As luck would have it – and, despite the fact that... more
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