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As The Led Zeppelin Song Went, 'I'm Gonna Leave You'
5/15/2013
How do some people in "customer service" care seemingly not one iota about it? more
Your Customer Should Be Responsible For Fixing The Problem?
3/13/2013
I'm sorry, but if that's the way you're operating your business, you've got problems. more
In The Future, You're Going To Print Automotive Parts
1/15/2013
Yes, one day — and people can already do it to a limited extent — parts stores will be able to print the parts a customer wants. Sound outlandish? It's not. more
Thomas Taylor, the 2012 Counter Professional of the Year
11/5/2012
Thomas Taylor has been named the 2012 Counter Professional of the Year, sponsored by Affinia, WIX and Raybestos chassis. more
A Parts Pro Should Think Like A Beatle
9/6/2012
I’m on the 100-step plan toward becoming a Beatle. No, I’m not going to get a mop-top haircut and learn guitar (actually, I play drums), but I’ve been reading a great business book. It’s called more
Editor's Note: How Do You Know What Your Customers Think?
5/10/2012
Are your drivers asking your customers about service when they're dropping off a hot-shot delivery? asks Counterman Editor Mark Phillips. more
Smiling Might Be The Key
3/9/2012
If you’ve never heard of Tom Peters, you should read some of his stuff. He’s one of those management gurus, and in my mind, one of the very best of them out there. He challenges people to do better and uses common sense to battle the ills t... more
2011's Top Stories In Review
1/18/2012
At the beginning of each year, we review the top stories of the previous year in automotive aftermarket parts distribution. We gauge this by reviewing the most-read stories from our sister e-newsletter, more
Nominate Yourself, Someone Else For Counter Professional Of The Year
4/4/2013
I've seen numerous people approach the Counter Professional of the Year and shake their hand or take a photo with them. And each time it happens, I know recipients are thinking the same thing: What I do matters. What I do has value. more
A Work-Around Is Not A Solution For Any Business
2/22/2013
Watching this kind of inefficiency and knowing that I’ve tried to help them correct it, is maddening, to say the least. more
Have Money. Need Product.
11/12/2012
There's nothing more agonizing than needing or wanting something and you can't have access to it. Here he was, money ready in-hand, eagerly wanting to spend it but not being able to buy what he wanted. more
Make Use Of Research, Information P.A.R.T.S. Offers
9/10/2012
In its 12th year, Counterman’s Professional Automotive Repair Technician Survey, or P.A.R.T.S, is packed with quite a lot of information. more
Editor's Ink: It's All About Market Intelligence
6/20/2012
In the 1983 movie "War Games," starring Matthew Broderick, a giant military supercomputer named "WOPR" - which stands for War Operation Plan Response - sat in an underground facility and strategized about war. Think the aftermarket is any less exciting? more
Nominate Yourself, Someone Else For CPOTY
4/11/2012
It's short for "Counter Professional of the Year," and yes, it's that time again. This year, the award is again sponsored by Affinia, and its brands WIX Filters and Raybestos brakes and chassis. more
Miles Driven Continues To Trend Downward
2/15/2012
Northcoast Research, a Cleveland-based firm that tracks miles driven and presents data about six weeks ahead of the government, isn’t convinced that miles driven will reverse the decline it’s been experiencing. more
Younger People Prefer Smartphones Over Cars?
12/9/2011
It used to be that to stay in touch with friends, teens would drive somewhere to interact with their friends. In-person. more












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