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Have You Ever Asked, 'Who Is In Authority Here?'
7/9/2014
If two or more employees, when questioned, point to the same person above them as the arbiter of all things customer-related, you've probably identified a flawed organization. more
Counter Professional: Recognition That Goes Beyond The Counter, Courtesy Of WIX Filters
4/28/2014
As in year's past, we treat the award recipient to an all-expenses-paid trip for two — including flight, hotel and food — to Las Vegas during AAPEX. more
It’s The Details That Matter
2/24/2014
Do you have customers that one day, you just never hear from again? Are you asking customers what you could do better? Are you making the extra effort to go to any length to find a difficult-to-find part? more
Meet Raymond Guffey III
12/16/2013
Guffey is Counterman's 2013 Counter Professional of the Year, sponsored By Affinia Group Inc., Raybestos Chassis and WIX Filters. more
Make A Date With AAPEX
10/16/2013
If you've never attended AAPEX, make this year your first. more
What Metal Music Can Teach Us About Business
7/30/2013
How you think is everything. more
As The Led Zeppelin Song Went, 'I'm Gonna Leave You'
5/15/2013
How do some people in "customer service" care seemingly not one iota about it? more
Your Customer Should Be Responsible For Fixing The Problem?
3/13/2013
I'm sorry, but if that's the way you're operating your business, you've got problems. more
What To Do When That A-Ha! Moment Strikes
7/9/2014
I recently read about a restaurant in a major city that charges $150 per person in advance. Guests can print out their own tickets at home then wait in line at the restaurant. Everything is paid for in advance. So, why the disparities between how fast food has been run and what some fine dining restaurants are moving to? more
If You're Sitting, Try Standing. If Standing, Do The Reverse.
3/25/2014
I recently got a standing desk at work to alleviate almost-constant sitting at my desk. ("Standing desk" is almost a misnomer; it's more like a sitting/standing desk. I'll tell you why shortly.) more
You Gotta Want It
12/16/2013
Napolean Hill's "Think and Grow Rich" is as relevant today as it was nearly 70 years ago. more
Happy Birthday, Counterman
10/18/2013
With its October 1983 inaugural issue, Counterman became the only publication dedicated to catering to the needs of automotive aftermarket parts professionals. more
Don't Let Unperformed Maintenance Slip Away
8/26/2013
Unperformed maintenance was at $50 billion in the late 1990s, up to $67 billion in 2011, according to the 2013 Automotive Aftermarket Status Report published by the Automotive Aftermarket Suppliers Association (AASA). more
Soon, You Won't Be Allowed To Drive. And Why That's Good For Us.
6/17/2013
This is all very good for the aftermarket. Why? Because there are going to be many more vehicles on the road in the future. And they're all going to need repairs. It's all a matter of numbers. more
Nominate Yourself, Someone Else For Counter Professional Of The Year
4/4/2013
I've seen numerous people approach the Counter Professional of the Year and shake their hand or take a photo with them. And each time it happens, I know recipients are thinking the same thing: What I do matters. What I do has value. more
A Work-Around Is Not A Solution For Any Business
2/22/2013
Watching this kind of inefficiency and knowing that I’ve tried to help them correct it, is maddening, to say the least. more














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