We Need Precise Information
6/9/2009
Kelsey Tidwell had a good point, even if you missed it (In the letters section of the May 2009 issue, Tidwell takes issue with a February Tech Tip that says bearings demand grease with special characteristics. She felt the answer was too generic.)
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If It's Not A Good Time, Tell Us
3/12/2009
I read with interest Mitch Schneider’s comments in COM-PEN-EEEEEEE! (January, 2009). In my years in the parts business, I have always stressed the importance of empathy when striving to meet the needs of the customer.
Mitch apparent... more
Sorry, I Prefer Paper
12/15/2008
With paper catalogs, an error is found once. I can make a notation or use sticky paper or a paperclip to mark it so it can be shared with other counter people. There’s no way to make notation with e-cats I’ve used. I have found e-cats ... more
Why All the Fuss Over E-Cats?
11/21/2008
Sorry people, the paper cat is going the way of the drum brake whether we like it or not. The benefits of going to e-cat is too great to let the
current drawbacks stop it for long.
So let’s quit complaining about all of t... more
Keep the Technical Info Coming
11/14/2008
I just love the technical features in Counterman magazine. They are chock full of useful information. That knowledge brings power! Keep the articles coming. Your articles are a powerful tool and are very useful when speaking to customers. more |
Short-term Pain for Long-term Gain
1/23/2009
I’ve been in the parts business for 17 years, mostly on the dealership side of the business. I’ve found that the same practices used on the dealership side also work in the independent world. With a little effort and some help from a comput... more
Wake Up to the Computer Age
12/15/2008
I’m a 32-year veteran of the auto parts business and am ASE certified in eight areas. While it’s good to have paper catalogs at a backup, in some instances, an e-cat is better. At NAPA, we have an e-cat system that shows exhaust diagra... more
There’s No Substitute For Paper
11/21/2008
I have been in auto parts for more than 30 years, both in the aftermarket, and in dealerships. There is no real substitute for the books.
True, the e-cat may be faster, especially in conjunction with e-invoicing, but the books still win h... more
Get Rid Of Paper Catalogs? No Way!
9/9/2008
Thinking of getting rid of paper catalogs? Don’t! They do have a wealth of information that’s not currently being included in the electronic catalogs. Paper catalogs have saved me more than once.
Ken, Murray’s Discou... more |