Counterman
Search
Back Issue > March 2013
Your Customer Should Be Responsible For Fixing The Problem?
I'm sorry, but if that's the way you're operating your business, you've got problems.
Auto Pride Elects Three Executive Board Members During Annual Membership Meeting
During the proceedings, Auto Pride introduced an extensive new marketing campaign and enhanced program elements designed to establish its new logo and a more professional brand image nationwide.
Federal-Mogul Expands MOOG Steering And Suspension Line
Forty-five new parts cover millions of late-model vehicles, the company says.
Wagner ThermoQuiet CeramicNXT Brake Pads Introduced For 2013 Dodge Dart And 2012 Lexus HS250H
Wagner ThermoQuiet CeramicNXT Brake Pads Introduced For 2013 Dodge Dart And 2012 Lexus HS250H
The company also has introduced three new sets of Wagner ThermoQuiet semi-metallic pads for late-model applications.
Never Overlook The Chance To Sell Wipers
A chance to sell the humble and often taken-for-granted wiper blade should never be ignored.
Engine Mounts Keep Things Quiet, Make For A Longer-Lasting Vehicle
Although engine mounts normally last well over 100,000 miles, they should be inspected if unusually high levels of chassis-borne vibration and noise are present.
Electric Power-Assisted Steering Makes Inroads
Depending on usage and mileage, a power steering pump's shaft bearings or pump mechanism can wear out.
Oxygen Sensors Make Emissions Control Possible
Oxygen Sensors Make Emissions Control Possible
Many technicians prefer to install "exact fit" replacement sensors because they are faster and easier to install and save the time and trouble of having to cut and slice the sensor harness wiring.
Chemicals For Every Purpose
The chemical aisle is full of products for all kinds of specialized purposes, and maintenance aerosols are no exception.
Clutches Get A Workout
Riding the clutch increases the temperature of the clutch and accelerates wear. As wear increases, the clutch may lose some of its grip and start to slip.
Baldwin Filters 2013-2014 Point Of Sale Program
Baldwin Filters 2013-2014 Point Of Sale Program
The new point of sale elements include colorful graphics that capture Baldwin's commitment to the heavy-duty market.
55 New Premium Parts Available From SMP's TechSmart Line
55 New Premium Parts Available From SMP's TechSmart Line
TechSmart has also added a knock sensor wiring harness for GM V6/V8 – this application has a very high original replacement rate.
New Severe Duty Chassis Line From Autopart International
New Severe Duty Chassis Line From Autopart International
The 160 new Severe Duty Chassis SKUs cover important truck and fleet applications, and complement the more than 3,000 SKUs in the premium chassis line.
Are You A Counterman Or A Professional Counterman?
Preparation starts as soon as you wake up and begin getting ready for work. Before you leave, take a look in the mirror; this is what your customers will see. Are you satisfied?
Apps Like Wunderlist, Any.do Make Multitasking Just A Little Easier
Our computers multitask, our phones multitask, and so, just to keep up with the pace of the tech world today, we better become multitasking super humans.
Be Looking for CSKs (Customer Service Killers)
I have learned over my career that empathy is not a teachable skill. It is inherent in our DNA.












Advertise     Contact Us     Subscribe    
Babcox Media • www.babcox.com
3550 Embassy Parkway, Akron, OH 44333
330-670-1234 • (FAX) 330-670-0874
Babcox Website Counterman: Home