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Back Issue > December 2013
You Gotta Want It
Napolean Hill's "Think and Grow Rich" is as relevant today as it was nearly 70 years ago.
Raymond Guffey III, The 2013 Counter Professional Of The Year
Raymond Guffey III, The 2013 Counter Professional Of The Year
Raymond Guffey III becomes Counterman's 28th Counter Professional of the Year, sponsored by Affinia Group Inc., Raybestos Chassis and WIX Filters.
Counter Professional Of The Year Finalist Michael Watson Of Advance Auto Parts
Counter Professional Of The Year Finalist Michael Watson Of Advance Auto Parts
Willie Brown, Advance Auto Parts district leader, said, “If there was a definition in the dictionary for parts pro, it would have a picture of Mike ‘Loki’ Watson beside it."
Counter Professional Of The Year Finalist Jenn Daum Of K.O.I. Auto Parts
Counter Professional Of The Year Finalist Jenn Daum Of K.O.I. Auto Parts
"I am bilingual and have a growing Spanish-speaking base of clients. If I am with another customer and a peer has someone whose Spanish is stronger than their English, we often work out some sort of solution that benefits everyone."
Take Charge Of A/C
Take Charge Of A/C
In the years ahead, a new refrigerant called HFO-1234yf will gradually replace R-134a in new vehicles.
Ceramic Takes Center Stage
Recently, some friction suppliers have reformulated their ceramic brake pads to reduce the amount of copper in the friction material.
CV Joints Take A Pounding
CV joints are capable of lasting upward of 150,000 miles with normal driving. But, if the protective rubber or plastic boot that surrounds the joint cracks, tears or comes loose because of a broken boot clamp, the CV joint is at severe risk of failin...
Engine Sensors Keep Everything In Check
Sensors are monitored by the Onboard Diagnostic (OBD II) system, which will usually set a code and turn on the Check Engine light when a sensor problem or failure occurs.
The Benefits Of ASE Certification
With ASE, we have only to look forward to a brighter and more prosperous future.
Are You Ready For This?
Are You Ready For This?
We are in a highly competitive market that has technology and change coming at us at the speed of light. We're expected to stay ahead of that technology and be the source for the parts and the information. This is a huge undertaking. But, what about ...
Sensor Not Included
Counterman's Counter Professional of the Year stuns a crowd with product knowledge that shows that power of the aftermarket.
Counter Pros Need Training, Too!
We see jobbers with good, solid cultures acquiring stores where there was either a lack of discipline or this training simply did not exist. We see multi-location operations where the phones are answered differently, the methods of asking for the sal...












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