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Back Issue > February 2014
It’s The Details That Matter
Do you have customers that one day, you just never hear from again? Are you asking customers what you could do better? Are you making the extra effort to go to any length to find a difficult-to-find part?
An Interview With Henry Hippert Of Eastern Catalytic
An Interview With Henry Hippert Of Eastern Catalytic
Counterman recently asked Henry Hippert, executive sales director of Eastern Catalytic, to bring readers up to speed on rules and regulations regarding catalytic converters.
Don't Overlook Replacement Belt Sales Opportunities
Don't Overlook Replacement Belt Sales Opportunities
Most new car warranties will cover the timing belt for the specified period (if it breaks), but usually exclude any other drive belts because they are considered wear items.
Cabin Air Is The 'Hidden' Filter
Cabin Air Is The 'Hidden' Filter
Many motorists are unaware their vehicle has a cabin air filter, much less where the filter is or how to replace it.
Wear Will Eventually Take Its Toll On Chassis Parts
One of the first signs of worn chassis parts is usually a tire wear problem - uneven wear (such as shoulder wear or diagonal wear) or accelerated wear.
Understanding And Selling Catalytic Converters
Understanding And Selling Catalytic Converters
An internal combustion engine creates heat energy by igniting a mixture of gasoline and atmospheric oxygen with a high-voltage spark. Unfortunately, a residual quantity of hydrocarbons (HC), carbon monoxide (CO), and nitrogen oxides (NOX) are left ov...
The Valve Train Timing Market
The Valve Train Timing Market
The camshaft drive sprocket contains twice as many teeth as the crankshaft sprocket, which allows the camshaft to rotate at one-half crankshaft speed.
Modern Vehicles Are Filled With Electronic Control Modules
Modern Vehicles Are Filled With Electronic Control Modules
Electronic modules have no moving parts, but they do age over time and may fail at any time for a variety of reasons.
A Reader Asks, How Do You Manage Phone Calls, In-Store Customers?
For this month's column, Gerald answers a question from a reader on phone etiquette that was posed at Counterman's Ask The CounterPro feature on the website (http://www.counterman.com/CounterPro).
Do You Have One Of These?
Do You Have One Of These?
In the mid-1960s, I had, and have continued to have, a strong interest in a vehicle called the Amphi-car.
It's A New Year. Here Are Some Calendar Apps To Track It.
These days, I keep several calendars, not only to track down my work commitments, but for all events related to family and friends.
Are You The 'Go-To' Store?
Training is as important for counter professionals as it is for techs - updates on methods to speak to women, phone etiquette, better ways to place customers on hold and on and on.














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