As The Led Zeppelin Song Went, 'I'm Gonna Leave You'
How do some people in "customer service" care seemingly not one iota about it?
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How Long Should A Brake Job Last?
According to R.L. Polk, in 2012, the average consumer held onto a vehicle for 57 months. This is up from 38 months in 2002. If a customer drives 15,000 miles a year, the customer will accumulate 23,000 more miles before they trade it in.
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What Is A Good Parts Specialist Worth?
If the initial training for a parts specialist would cost $3,000 and increase their performance, it would still equate to a $2,000 savings from that of a technician. Maybe our perspective should shift from what we are doing, to what we are not doing.
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Don’t Overlook Brake Hardware
New brake hardware is recommended for high-mileage vehicles when the brakes are re-lined.
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Fuel Filters Fight Contamination
A plugged fuel filter will restrict fuel flow to the engine. The drop in pressure may not be noticeable at idle, but as engine speed goes up, there may be a significant drop in pressure and a decrease in flow.
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The Inner Workings Of Fuel Injectors
The only cure for a dead, leaky or defective injector is to replace it with a new or remanufactured injector.
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Motor Oil Is A Changin'
The increased emphasis on fuel economy means today’s oils are thinner and contain more friction modifiers and viscosity extender additives.
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A Quick Review Of Ball Joint, Tie Rod Sales
Wear in the load-bearing ball joint is measured in thousandths of an inch vertical and horizontal play.
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All In The Timing
Because their remaining service life is difficult to estimate, timing belts must be replaced at specific mileage intervals to prevent failure.
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Taipei, Taiwan, Site Of Unique Four-in-One Automotive, Motorcycle Shows
TAITRA officials say the combined AMPA and AutoTronics shows were expected to attract 6,500 buyers and generate more than $1.3 billion in business. This year marks the 29th AMPA show and eighth AutoTronics show.
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Are You Ready For This?
This is all really great stuff and it is aimed at one thing — our safety.
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Excellent Customer Service: Easier Than You Think
We continually talk about the customer, when does customer service end? Obviously never.
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DTFM: Deliver This For Me
In a radical plan, Walmart will ask some of its customers to sign up to deliver online orders in exchange for discounts on the stuff they came to the store to buy; customers will drop the online orders off on their way back to their homes.
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