Aftermarket Auto Parts Alliance Fills Sales, Marketing And Brand Manager Role

Aftermarket Auto Parts Alliance Fills Sales, Marketing And Brand Manager Role

John Carlson (JC) Washbish had been hired to round out the Alliance's marketing team.

JC-Washbish

SAN ANTONIO — The Aftermarket Auto Parts Alliance announced that John Carlson (JC) Washbish had been hired to round out its marketing team. As Sales, Marketing & Brand Manager his responsibilities will include the areas of branding, advertising and promotions as well as support for sales activities.

“After carefully reviewing our marketing processes and activities we made a strategic staffing decision some time ago,” said John R. Washbish, president and CEO of the Alliance. “Knowing that we have one strong individual on the team with Megan Hastings, our digital marketing and training manager, we decided that rather than bringing in someone to head the department, we would add another strong, like-minded young person. This approach is based largely on the way everyone here at headquarters is involved with marketing. We are building a team that will serve us well into the future.”

Washbish went on to explain that he and his management team felt that by splitting the responsibilities in the marketing department appropriately, they could cross-train and crosspollinate a bright young team of individuals and ultimately get more energy and creativity out of a “self-led” department.

“After a thorough 30-year vetting process, I feel like I have a good understanding of the capabilities of our candidate,” joked the senior Washbish about hiring his son.

“Admittedly, I was reluctant when several of our shareholders suggested hiring JC,” continued Washbish. “Both Fred Bunting (Auto-Wares) and Eli Futerman (Hahn Automotive) continued to encourage me to hire him and that chorus was soon joined by Corey Bartlett (Automotive Parts Headquarters). Finally, Fred called me and said, ‘If you don’t hire him, I will.’ I guess you could say I was persuaded.”

In addition to his marketing responsibilities, JC will assist Vice President of Sales Jason Phillips with national and regional accounts sales. “JC certainly inherited a healthy dose of the Washbish charm,” said Phillips. “It will be good to have some of his youthful energy on the sales team.”

He also will support Sales & Market Development Manager Daniel Moroles with the Alliance’s Certified Service Center program.

JC Washbish holds a Juris Doctor degree from Ava Maria School of Law in Naples, Florida and a bachelor’s degree from Franciscan University of Steubenville, Ohio. Most recently he was employed by NGK Spark Plugs (U.S.A.), Inc. as an Account Executive where he was responsible for several major retail accounts as well as servicing all accounts in the Caribbean market. He, his wife Mallary and their three children will be relocating to San Antonio.

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair