Arnott Introduces New Rear Air Suspension Strut for 2007-2011 Lexus LS 460 with AVS

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Arnott Introduces New Rear Air Suspension Strut for 2007-2011 Lexus LS 460 with AVS

AS-2856 is a “high-quality, cost-effective solution for Lexus LS 460 owners concerned about failing OE air suspension parts leaving them with expensive and recurring maintenance problems,” the company said.

Counterman Staff
By Counterman Staff
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Arnott Air Suspension Products has introduced the new aftermarket rear air strut AS-2856 for the 2007-2011 Lexus LS 460 (XF40/41 chassis) with adaptive variable suspension.

AS-2856 is an Arnott-engineered aftermarket air suspension strut that fits the rear right- or left-hand side of the short- and long-wheelbase 2007-2012 Lexus LS 460 and 2008-2012 LS 600h, both with adaptive variable suspension (AVS).

The new assembly replaces the OE strut and features a new – not remanufactured – custom-tuned shock absorber, according to Arnott Air Suspension Products.

AS-2856 is a “high-quality, cost-effective solution for Lexus LS 460 owners concerned about failing OE air suspension parts leaving them with expensive and recurring maintenance problems,” the company said.

The Arnott strut features a new heavy-duty air bladder from ContiTech, which is protected by an aluminum can and a CNC-machined top mount and sealing cap made from aircraft-quality aluminum.

The new air strut is assembled with Arnott’s long-lasting seals, O-rings, bump stop, heavy-duty crimping rings, new air line fitting and a dust boot to protect the shock.

Each strut is fully assembled and tested in the United States to ensure the highest standard of quality, and comes with a limited lifetime warranty and 30-day return policy.

“Arnott-designed new struts are an excellent alternative for aging air suspension systems because they provide the luxury, comfort and auto leveling of air springs but replace the older, original active-damping shock with a new custom-valved shock designed to provide a great ride at a more affordable price,” the company said.

Arnott also offers AS-2855, a new front air strut, along with air suspension compressor P-3188, to round out its offering for the XF40/41 chassis LS 460.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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