ASE P2: Manual Transmission/ Transaxle Parts

ASE P2: Manual Transmission/ Transaxle Parts

The clutch is a wear item and will eventually wear out.

The most often replaced part on vehicles with manual transmissions is the clutch. The clutch is a wear item and will eventually wear out.

The clutch is bolted to the flywheel on the back of the engine, and clamps the clutch disc against the flywheel when the clutch is engaged. When the clutch pedal is depressed to disengage the clutch, the pressure plate pulls away from the flywheel and disc, releasing the disc.

Most vehicles have a diaphragm spring clutch, but some older vehicles have a coil spring clutch. The clutch is actuated by a cable, mechanical linkage or hydraulic cylinder. Leaky piston seals and hoses are common problems with the clutch master and slave cylinder. Replacing both is recommended on high-mileage vehicles if either has failed.

The clutch disc is the flat plate with friction facings on both sides that goes between the clutch pressure plate and flywheel. Over time, the facings wear and reduce the clutches ability to hold under load — especially if the driver “rides” the clutch. Slipping or chattering (jerky engagement) also can be caused by glazed or burned facings, or oil contamination. Oil leaks must be fixed before the new clutch is installed. A “pilot tool” is required to center the disc when it goes in.

If the clutch is slipping under load, or chattering or grabbing when it engages, a new clutch may be needed. Because of the labor required to replace a clutch, a clutch kit that includes a new clutch pressure plate, clutch disc and release bearing are recommended. A kit eliminates the risk of mismatching parts from different suppliers, and reduces the risk of future clutch problems down the road.

For towing or performance applications, larger, stronger clutches are available to upgrade driveline reliability and performance. Recommend upgrading to a performance clutch if your customer has had repeated clutch failures or has a modified performance engine.

Another clutch component used on many rear-wheel drive vehicles is a pilot bearing or bushing. Located in the end of the crankshaft, the pilot bearing supports the transmission input shaft. Failure can cause noise or clutch release problems. Replacement is recommended when servicing the clutch or flywheel.

The flywheel may have to be resurfaced if it is not smooth and flat. It should be replaced if cracked. Some engines have a “dual mass” flywheel, which is like two flywheels in one. A dual-mass flywheel dampens engine vibrations and cushions clutch engagement. If the flywheel is damaged or the springs inside a dual-mass flywheel have failed, the flywheel must be replaced. A less expensive solid flywheel can replace a dual-mass flywheel, but may increase drivetrain harshness and vibration.

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Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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