Ask the CounterPro

Counterman.com has a crack team of past Counter Professionals of the Year, editors and and technicians at the ready to answer your technical and general business queries.

Our experts will tackle your questions and post the answers online.

Want to participate? If you have what it takes to be an Ask A CounterPro board member, please email editor Mark Phillips,

[email protected] and tell him.

Ask the Counterpro isn’t for questions that need immediate answers. (i.e. If someone’s at the counter or on the telephone with you, we won’t be able to respond that quickly.)

 

Ask A Question

 

Recent Questions

 

Latest (10)

View category →

Your HVAC has gone into “default” mode, which sends all output to the
defroster if the switching controls fail for any reason. This is done to
make sure the car is safe to drive, you can see out the windshield.

First check for a vacuum leak to the HVAC controls or vacuum motors.

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
0 people found this helpful.

0 Comments - Leave a Comment

There is no such thing as “Lifetime Rotors” the manufacturer does not warranty them against wear or warping as that is normal wear. They only cover manufacturing defects. So turning does not void warranty.

Gerald Wheelus

Please log in to rate this.
0 people found this helpful.


This is a great question!  There are many ways to deal with the phone call however, each scenario is different.

We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.

I think it is all about the customer whom is front of you at the time and whom is on the phone.

You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.

However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?

So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.

Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.

We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.

Hope I helped with the quandary, thanks for the question.

Gerald Wheelus

Please log in to rate this.
0 people found this helpful.

0 Comments - Leave a Comment

Questions (42)

View category →

Could be a bad washer pump or a blockage in the lines or nozzle. I’d check the pump first.

Matthew Vaughn

Please log in to rate this.
0 people found this helpful.

0 Comments - Leave a Comment

The inner trim panel is held on to the metal rear door with push-clips and
or sheet metal screws. They need to be removed from inside the Cherokee and
the trim panel pulled back or completely removed if possible. Then you can
reach through an access hole in the door and release the latch manually.

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
0 people found this helpful.

0 Comments - Leave a Comment

Your HVAC has gone into “default” mode, which sends all output to the
defroster if the switching controls fail for any reason. This is done to
make sure the car is safe to drive, you can see out the windshield.

First check for a vacuum leak to the HVAC controls or vacuum motors.

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
0 people found this helpful.

0 Comments - Leave a Comment