Counterman.com has a crack team of past Counter Professionals of the Year, editors and and technicians at the ready to answer your technical and general business queries.
Our experts will tackle your questions and post the answers online.
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This is a great question! There are many ways to deal with the phone call however, each scenario is different.
We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.
I think it is all about the customer whom is front of you at the time and whom is on the phone.
You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.
However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?
So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.
Most customers that frequent our stores know what we deal with and are patient with that scenario. However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.
We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.
Hope I helped with the quandary, thanks for the question.
Most likely the starter.
– Matthew Vaughn
I have to export your AC Delco Car Wash Shampoo to Japan. Do you have an export classification (tariff) number available. The msds doesn’t list anything under #14 regarding IATA regulations, do you know if its regulated for shipping by air? Thank yo
Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer’s try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.
As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it’s a new vehicle.
There are a lot of variables at play here. What is the quality of the pads and rotors that you used. Did you even change the pads? What are your stopping habits? Is the truck empty or loaded? All this comes into play. Sometimes all at once. But probably the biggest thing is breaking habits. A ton of folks like to wait till the last possible second to apply their brakes and try to stop in ten feet. What they should be doing is gradually slowing by gently applying the brake. Give yourself a lot of room to stop. Your brakes and your wallet will thank you.
This is an alignment shim used with leaf spring suspensions. The “1/2″ refers to one-half degree of adjustment, which is the amount the installation of this wedge will affect the pinion angle of the rear differential.
JS Auto Supply
Did you replace that pressure switch with the same original equipment part designed for R12, or one designed for R134a? Most AC parts suppliers offer a lower pressure retrofit switch, and recommend using one due to the pressure differential between R12 and R134a systems.
You mentioned the problem occurred “in the process” of adding refrigerant. Did you eventually get the proper amount of R134a in, (you only need to add about 85% of the original capacity of an R12 system when retrofitting it to R134a), or is it still undercharged?
JS Auto Supply
The typical store or shop system as with most business systems, because of replacement costs and networking costs, are usually far slower than our Android phones. My repair shop has 8 workstations in the office and the shop. If I’m lucky I only have to replace 1 every year or so and always opt for the latest chip and OS.
Chino Autotech Inc.
Unfortunately, this is the nature of the business. There will always be that something that you have to use unconventional methods to find. If it tends to be a recurring issue, get with upper management, be it the SM or higher. Someone is bound to care enough to help you get the tools you need to help your customers.
O’Reilly Auto Parts
I can help with this as Dodge had a recall and an upgrade but we need to know what year and motor it has
Edgewood Parts Plus
FMSI #376 pads fit various W-Body GM (Lumina, Monte Carlo, Grand Prix, etc…) applications from late 80’s-2001.
FMSI #242 pads fit various Toyota, Geo and Chevy Nova applications from the 80’s and 90’s.
JS Auto Supply