Auto Care Association And AWDA Offer Auto Care Internship Scholarship Fund

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Auto Care Association And AWDA Offer Auto Care Internship Scholarship Fund

The Auto Care Internship Scholarship fund is intended for college students majoring in programs that have direct application to the auto care industry, such as engineering, business, communication and information technology (IT).

Counterman Staff
By Counterman Staff
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Auto Care Association

BETHESDA, Md. — The Auto Care Association, in partnership with its Automotive Warehouse Distributors Association (AWDA) segment, is now accepting applications for the 2016 Auto Care Internship Scholarship fund. This program will provide financial support for students pursuing internships across the country to gain valuable, real-world education in a variety of auto care industry careers.

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The Auto Care Internship Scholarship fund is intended for college students majoring in programs that have direct application to the auto care industry, such as engineering, business, communication and information technology (IT). The fund was created to help ease the financial burden of temporary relocation for students who pursue internships in locations more than 100 miles from their permanent address. Scholarships will be in the amount of $2,500 to contribute to the costs of round-trip travel from their permanent address to the internship location, lodging, utilities and food.

“The Auto Care Internship Scholarships give many students the valuable opportunity to learn a great deal about the auto care industry without having to worry about the cost of being away from their normal residences,” said Bill Hanvey, president and CEO, Auto Care Association. “As part of the Auto Care Association’s new Job and Career Development Program, these scholarships also support companies in their efforts to recruit the best and brightest new talent.”

Last year, AWDA awarded seven scholarships to students across the country.

“With the Auto Care Internship Scholarship, I was able to fully cover my travel and living costs in Des Moines,” said Ian Stout, 2016 scholarship recipient, GCommerce internship. “I was also able to afford a nice apartment in Grand View University with five other college students who were also interning in Des Moines.”

Applicants are required to submit an application and a college transcript, and write a brief essay about their career goals and why the internship will help them achieve those goals. They are also required to submit an Internship Verification Form from the employer, signed by the internship director or hiring manager. Scholarship recipients will be chosen by a selection committee that includes members of AWDA, and Young Auto Care Network Group (YANG) Advisory Council.

There are 10 scholarships available, and the application deadline is April 29, 2016.

Auto Care Association member companies that currently have an internship program should encourage eligible students to apply for this scholarship. For more information, and the application, visit http://www.autocarecareers.org/get-started/internships-scholarships/auto-care-association-awda-internship-program/ or email [email protected].

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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