Autopromotec Conference Returns For Second Edition In Bologna, Italy

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Autopromotec Conference Returns For Second Edition In Bologna, Italy

The two-day event in Bologna, Italy, provides a glimpse into the future of car repair and spare parts, to ensure continuous interaction of leading companies, countries and organizations at an international level.

Counterman Staff
By Counterman Staff
Published:

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Autopromotec Conference will be back on June 13-14, 2018, at the Unipol Arena – Casalecchio di Reno (BO), with the second edition of State of the Industry, a series of high profile meetings on the latest innovations in the automotive industry.

The two-day event in Bologna, Italy, provides a glimpse into the future of car repair and spare parts, to ensure continuous interaction of leading companies, countries and organizations at an international level.

Autopromotec Conference will draw attention to future mobility trends and will help implementing innovations within the industrial network that will ensure constant improvements.

The title chosen for the 2018 edition of “Autopromotec Conference – State of the Industry” is “WORKSHOP 4.0: Digitalization and new mobility trends, the future of car repair.”

The choice of this topical theme, which is a sequel to the issue discussed in the previous edition, is dictated by the rapid evolution and fast-growing expansion of new technology trends in the automotive and transport sectors.

One of the major trends is digitalization, which has changed and will transform the automotive business, both in terms of the various processes and the professional operators involved, who are increasingly specialized, connected and supported by new “intelligent” technologies.

An additional subject worth considering is electric and autonomous mobility, a trend that is currently being fueled by car manufacturers and institutions; the resulting revolution entails huge technological innovations in materials and weights, and it inevitably affects the aftermarket and car service businesses, which will be called upon to deal with new systems and standards.

WORKSHOP 4.0:

Digitalization and new mobility trends, the future of car repair

Leading industry experts, such as carmakers, manufacturers of car components and systems, top international consultants, research institutes and universities, representatives of European institutes and trade associations, will be delving into the latest technology trends at Autopromotec Conference – State of the Industry 2018.

Follow us on www.autopromotec.com/conference to stay updated on the event.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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