Bendix Names John Kemer Vice President And General Manager, Valves and Modules

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Bendix Names John Kemer Vice President And General Manager, Valves And Modules

Additionally, Bendix veteran Scott Burkhart has assumed the new role of vice president, Sales, Marketing, and Business Development.

Counterman Staff
By Counterman Staff
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John Kemer

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ELYRIA, Ohio — Bendix Commercial Vehicle Systems LLC continues to bolster its senior management team by appointing John Kemer vice president and general manager, Valves and Modules. Kemer also becomes the newest member of the Bendix Leadership Committee and joins the two-person Controls Governance Board.

John Kemer joined Bendix as a staff engineer in 1996, managing a complex line of pneumatic valves. Since then, he has held a variety of positions of increasing responsibility with the Valves and Modules business unit, most recently serving as director. In his new role, he assumes executive oversight of the Valves and Modules group, providing strategic and business team leadership. He also joins Claus Beyer, vice president and GM, Brake Controls and Electronics Technology, on Bendix’s Controls Governance Board.

In 2008, Kemer was honored as an Excellence in Bendix Leadership recipient, the highest individual distinction a Bendix employee can receive.

“In his 18 years of serving our company, John has been instrumental to the success of the Valves and Modules group, demonstrating daily what makes him a strong Bendix leader – from exceptional emotional intelligence and integrity to a personal standard for quality that yields consistent, thorough, decisive, and timely results,” said Joe McAleese, Bendix president and CEO. “I am confident that our Valves and Modules business will thrive under his leadership.”

Kemer is a graduate of the University of Dayton, Dayton, Ohio, holding a Bachelor of Science in mechanical engineering. He is also a graduate of the Bendix Strategic Leadership Program.

Scott Burkhart
Scott Burkhart

In an associated move, nine-year Bendix veteran Scott Burkhart has assumed the new role of vice president, Sales, Marketing, and Business Development. A seasoned executive with three decades of experience in the trucking and automotive industries, Burkhart previously served Bendix as vice president and general manager, Controls and Modules. In his new role, Burkhart will provide senior executive leadership of Bendix’s product marketing, customer strategy, and business development initiatives. He will also continue serving on the Bendix Leadership Committee.

For more information on Bendix, call 1-800-AIR-BRAKE (1-800-247-2725) or visit www.bendix.com. To learn more about career opportunities at Bendix, visitwww.bendix.com/careers.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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