BOLT ON TECHNOLOGY Makes 2018 Philadelphia100 List for Fifth Consecutive Year

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BOLT ON TECHNOLOGY Makes 2018 Philadelphia100 List for Fifth Consecutive Year

To qualify for the Philadelphia100, companies must be privately owned, established in the first quarter of 2015 or earlier, have at least $125,000 in revenue in 2015 and have increased revenue through the following two years.

Counterman Staff
By Counterman Staff
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BOLT ON TECHNOLOGY has earned its spot on The Philadelphia100 list of the fastest-growing privately held companies in the region for the fifth consecutive year.

To qualify for the Philadelphia100, companies must be privately owned, established in the first quarter of 2015 or earlier, have at least $125,000 in revenue in 2015 and have increased revenue through the following two years.

Over the past three decades, this award, presented by the Entrepreneurs’ Forum of Greater Philadelphia, has become one of the most sought-after business achievements in the region because of its merit-based program. The 2018 award is given to companies with continuous growth over a three-year cycle from 2015 to 2017. BOLT ON’s Philadelphia100 award follows a three-year sales growth rate of 244 percent and a 30 percent increase in workforce.

“The BOLT ON team is extremely proud to, once again, to be among the region’s fastest-growing companies,” said CEO Mike Risich. “Since 2009, our mission has been to help shop owners stay ahead of the curve in the auto repair industry by providing tools that promote transparency of their services and improve all shop processes which, in turn, supports customer retention and drives profits.”

The company’s growth is demonstrated through an array of new products and industry partnerships as well as the expansion of its BOLT ON University education training, that will be traveling to six cities this year, including Denver, Orlando, New Orleans, Las Vegas and Philadelphia.

The company’s success over the past decade is driven by the development of award-winning shop management tools. BOLT ON’s shop management software increases operations efficiencies by streamlining scheduling and updating customer information, produces more accurate reporting, communicates customer-facing visual summaries of vehicle needs and allows shops to stay on top of business performance through review management systems.

“We expect BOLT ON’s growth to continue as we develop new products that address the changing needs of our customers as the industry evolves,” adds Risich.

The Philadelphia100 award comes just one month after BOLT ON earned a spot on the Inc. 5000 list of fastest-growing private companies in America.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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