Bosch Adds 17 New Aftermarket Part Numbers In September

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Bosch Adds 17 New Aftermarket Part Numbers In September

All Bosch premium QuietCast brake pads feature friction formulas specific to the application – semi-metallic, NAO or copper-free ceramic – and include synthetic lubricant in each package.

Counterman Staff
By Counterman Staff
Published:

BROADVIEW, Ill. — Robert Bosch LLC has announced the addition of 17 new part numbers to its brake pads and rotating machines product lines in September.

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Bosch-Quiet-Cast-300x154
Bosch QuietCast and Bosch Blue Brake Pads

This month, Bosch has added four new brake pad sets to its braking components portfolio – one to its QuietCast Brake Pad line and three SKUs to the Bosch Blue Brake Pad line – with hardware kits included for select applications.

Overall, the new part number releases extend Bosch coverage to an additional 368,000 late-model Mercedes-Benz units in operation. The new QuietCast Brake Pad part number comes with a hardware kit and covers applications including 2006-’09 Mercedes-Benz E350, 2007-’09 Mercedes-Benz GL320, 2010-’12 Mercedes Benz GL350, 2010-’11 Mercedes Benz ML450 and more.

All Bosch premium QuietCast brake pads feature friction formulas specific to the application – semi-metallic, NAO or copper-free ceramic – and include synthetic lubricant in each package.

The three additions to the Bosch Blue Brake Pad line add coverage for 119,000 units in operation. Two of these SKUs include a hardware kit and fit applications that include: 2007-’13 Mercedes-Benz CL550; 2012-’13 Mercedes-Benz S350; 2012-’13 Mercedes-Benz CL600; 2005-’09 Mercedes-Benz CLK55 AMG; and 2005-’10 Mercedes-Benz SLK55 AMG Performance.

Specially designed to deliver quality and performance to the “everyday driver,” Bosch Blue Brake Pads come towel-wrapped for select applications providing added protection and value. The material used is similar to the shop towels that technicians use on a daily basis while working on their customers’ cars.

Bosch - Rotating MachinesRotating Machines

Bosch Starting and Charging systems is releasing 13 new remanufactured starter and alternator part numbers covering 10 million additional late-model domestic, Asian and European vehicles in operation.

The new releases include remanufactured alternators for 2012-’14 Mazda 5 L4 Cyl. 2.5L; 2010 Chrysler Town & Country V6 Cyl. 3.3L and 3.8L; 2007-’08 Jeep Wrangler V6 Cyl. 3.8L; 2008-’10 Dodge Ram 3500, 4500 and 5500, L6 Cyl. 6.7L Diesel and more.

Remanufactured starters are available for 2006 Honda Civic L4 Cyl. 1.8 (M/T only); 2008-’13 Nissan Rogue L4 Cyl. 2.5L; 2010-’13 Lexus RX350 V6 Cyl. 3.5 L; 2009-’11 Toyota RAV4 L4 Cyl. 2.5L and V6 Cyl. 3.5L; 2011-’12 Toyota Sienna L4 Cyl. 2.7L and V6 Cyl. 3.5L; 2004-’08 Dodge Dakota V6 Cyl. 3.7L and V8 Cyl. 4.7L; 2007-’10 Volvo S80 V8 Cyl. 4.4L; 2011 Volvo XC90, V8 Cyl. 4.4L and more.

Built with high-quality materials and the most advanced technology to withstand extreme heat, cold and high demand, Bosch alternators and starters are 100 percent performance-tested and are designed to last longer and deliver more reliable service.

“We are committed to meeting the product needs of our customers – the shop owner, technician, jobber and WDs,” said Thomas Winter, vice president, automotive aftermarket, Robert Bosch LLC. “For that purpose, we work diligently to expand our product portfolio so that auto service professionals have the Bosch parts they need to perform quality jobs on their customers’ vehicles. For example, currently, Bosch provides the best-in-class market coverage for domestic, Asian and European vehicles for QuietCast Brake Pads.”

For more information on Bosch new product communication, visit the company’s website.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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