Bosch Adds Brake Pads, Ignition Coils, Alternators and Starters

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Bosch Adds Brake Pads, Ignition Coils, Alternators and Starters

The new SKUs cover more than 6.3 million vehicles in operation in the United States and Canada.

Counterman Staff
By Counterman Staff
Published:

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Bosch has added new parts coverage for vehicles from Subaru, Volkswagen, Hyundai, Chevrolet and more in the months of May and June.

The new SKUs cover more than 6.3 million vehicles in operation in the United States and Canada for select vehicles needing replacement brakes, engine management components, starters and alternators, according to the company.

Bosch Brake Pads

Bosch has added eight new SKUs to its Bosch QuietCast brake pad and Bosch Blue brake pad product lines.

The new part numbers extend coverage to more than 1.7 million late-model domestic, European and Asian vehicles in operation in the United States and Canada, including the 2015-2016 Audi A3, 2015-2016 Chevrolet Colorado, 2017 Hyundai Santa Fe, 2015-2016 Volkswagen e-Golf and more.

The new part numbers include synthetic lubricant with all applications and a hardware kit on select applications.

 The company has added 15 new SKUs to its Bosch Blue disc brake pad product line, featuring OE-style multi-layer shims that provide superior noise dampening.

“The pads are designed to deliver quality and performance and are ideal for the shop owner who is looking to provide customers with the best value,” Bosch said in a news release.

Bosch has added one new SKU to its Bosch Severe Duty disc brake pad product line, extending coverage to 937,000 late-model domestic vehicles in the United States and Canada. Bosch Severe Duty disc brake pads include an advanced semi-metallic and ceramic copper-free friction formula and multi-layer shims for superior noise dampening.

The new SKUs offer coverage for vehicles including the 2013-2017 Ford F-250 Super Duty, 2013-2017 Ford F-350 Super Duty and the 2013-2016 Ford F-450 Super Duty.

Ignition Coils

Bosch has announced the addition of a new engine management component, providing late-model coverage for 2.1 million vehicles in operation in the United States and Canada. The new Bosch ignition coils deliver high voltage surge to the distributor and offer guaranteed fit and function. The part is a direct replacement for SMP UF670.

The new SKU offers coverage for vehicles including the 2012-2014 Ford Edge, 2017 Jaguar XE, 2015-2017 Land Rover Discovery Sport, 2015-2016 Lincoln MKC and more.

Bosch Alternators and Starters

Bosch has added seven new part numbers to the Bosch Rotating Machines product line, including six SKUs for remanufactured alternators and one SKU for remanufactured starters.

The new SKUs extend coverage to more than 1.6 million late-model domestic and Asian vehicles in operation in the United States and Canada. These vehicles include the 2017 Ford Escape L4 1.5L, 2010 Hyundai Elantra L4 Cyl. 2.0L, 2005-2009 Audi S4 V8 Cyl. 4.2L and more.

“Bosch remanufactured starters and alternators are built with top-quality materials using the most advanced technology to withstand extreme heat, cold and high demand,” the company said. “They are 100-percent performance tested to last longer and deliver more reliable service.”

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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