Continental Recommends Technicians Replace Underhood Belts With All-Inclusive Kit Products

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Continental Recommends Technicians Replace Underhood Belts With All-Inclusive Kit Products

Continental continues to offer Elite belts, tensioners and idlers in the Elite Poly-V kits to provide the professional technicians with the products they need to assist their customers with value-added services for the increased and safe usage of their vehicles, the company says.

Counterman Staff
By Counterman Staff
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FAIRLAWN, Ohio – Continental, an international technology company and a leading worldwide manufacturer of automotive aftermarket products, is recommending to professional technicians the importance of changing underhood belts with all-inclusive kit products rather than individual components – especially before fall and winter arrive.

“As the summer comes to a close and children head back to school, consumers will be logging miles carpooling students to many games and after-school activities,” said Tom Lee, Continental’s marketing manager for North American automotive aftermarket products. “Now is the perfect time of the year for drivers to prepare their vehicles for the additional miles and inclement weather the fall and winter months will bring. That’s why we recommend to all professional repair technicians to replace all accessory drive components at the same time to prevent the serpentine belt from premature and uneven wear, reducing the chance for loss of tension or belt slippage on any of the system’s components.”

Continental continues to offer Elite belts, tensioners and idlers in the Elite Poly-V kits to provide the professional technicians with the products they need to assist their customers with value-added services for the increased and safe usage of their vehicles, the company says. “The operative suggestion is to not replace one single component, but replace them all to ensure continuous and optimum engine operation,” explains Lee.

As an added incentive to professional technicians to promote and use them, the kits are now eligible for redemption in the Elite RPM Club, and during the months of September through November, they can earn double points. “It’s an excellent way for a technician to not only impress upon the customer that an all-component replacement is safer and more cost-effective, but also it rewards the technician for his or her efforts,” said Lee.

For additional information on Continental’s Poly-V Tensioner kits, the kit promotion or the Elite RPM program, contact your local Continental sales representative.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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