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This is a great question!  There are many ways to deal with the phone call however, each scenario is different.

We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.

I think it is all about the customer whom is front of you at the time and whom is on the phone.

You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.

However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?

So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.

Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.

We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.

Hope I helped with the quandary, thanks for the question.

Gerald Wheelus

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I have to export your AC Delco Car Wash Shampoo to Japan. Do you have an export classification (tariff) number available. The msds doesn’t list anything under #14 regarding IATA regulations, do you know if its regulated for shipping by air? Thank yo

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Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer’s try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.

As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it’s a new vehicle.

Matthew Vaughn

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There are a lot of variables at play here. What is the quality of the pads and rotors that you used. Did you even change the pads? What are your stopping habits? Is the truck empty or loaded? All this comes into play. Sometimes all at once. But probably the biggest thing is breaking habits. A ton of folks like to wait till the last possible second to apply their brakes and try to stop in ten feet. What they should be doing is gradually slowing by gently applying the brake. Give yourself a lot of room to stop. Your brakes and your wallet will thank you.

Matthew Vaughn

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Replaced the motor with what? A complete motor with accessories from a
wrecking yard? A reman long block?. If it was a complete used motor, did you
replace the computer with the one that is correct for that engine management
system? Did you miss connecting the ground wires for the systems?
Questions like yours are very hard to answer because I don’t know the skill
level of the installer. There can be many causes for a “no start/run”
condition, but remember the ECM is in charge of all the fuel/ignition
functions, it has little to do with the engine itself.

Jim O’Neill
Chino Autotech Inc.

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On the ignition side of things, lack of signal from either the cam or crank position sensors could be causing your no-start. On the fuel side of things, injector poppet nozzles or fuel pressure regulator could be bleeding off fuel pressure. Your next step might be to verify fuel pressure at the fuel rail on the manifold (rather than just at the pump), and presence of spark.

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Some electric fans will continue to run after the engine is shut off to provide a little extra cooling. Most generally shut off after about 30 seconds though. If his is continuing to run and not shutting off, then that is an obvious problem and needs to be corrected, and it will kill the battery.

Matthew Vaughn

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You have a vent mode actuator with a bad diaphragm. Most people don’t fix
them if it involves removing the complete dash. If the one acting up can be
reached from underdash or with the glove box removed, the actuator is
probably available from AC Delco, an HVAC supplier or the dealer can order
one for you.

Jim O’Neill
Chino Autotech Inc.

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Your local parts store should be able to provide a belt routing diagram, if you provide year, make, model, and engine. They may be able to print this information for you to take home, or draw it out for you. Some vehicles have this diagram printed on a decal on the radiator support, you may check there first. If all else fails, you could try this link: http://www.gates.com/part_locator/ Enter your vehicle information, and it will show a listing for “serpentine belt”, with a camera icon. Click the camera icon, and a window should open with the diagram you are looking for.

Tom Dayton
JS Auto Supply

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