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There is no such thing as “Lifetime Rotors” the manufacturer does not warranty them against wear or warping as that is normal wear. They only cover manufacturing defects. So turning does not void warranty.

Gerald Wheelus

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This is a great question!  There are many ways to deal with the phone call however, each scenario is different.

We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.

I think it is all about the customer whom is front of you at the time and whom is on the phone.

You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.

However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?

So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.

Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.

We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.

Hope I helped with the quandary, thanks for the question.

Gerald Wheelus

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I have to export your AC Delco Car Wash Shampoo to Japan. Do you have an export classification (tariff) number available. The msds doesn’t list anything under #14 regarding IATA regulations, do you know if its regulated for shipping by air? Thank yo

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Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer’s try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.

As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it’s a new vehicle.

Matthew Vaughn

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Could be a bad washer pump or a blockage in the lines or nozzle. I’d check the pump first.

Matthew Vaughn

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The inner trim panel is held on to the metal rear door with push-clips and
or sheet metal screws. They need to be removed from inside the Cherokee and
the trim panel pulled back or completely removed if possible. Then you can
reach through an access hole in the door and release the latch manually.

Jim O’Neill
Chino Autotech Inc.

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Your HVAC has gone into “default” mode, which sends all output to the
defroster if the switching controls fail for any reason. This is done to
make sure the car is safe to drive, you can see out the windshield.

First check for a vacuum leak to the HVAC controls or vacuum motors.

Jim O’Neill
Chino Autotech Inc.

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