AfterMarketNews AfterMarketNews Auto Care Pro AutoCareCareerHub Brake&Frontend BodyShopBusiness Counterman EngineBuilder Fleet Equipment ImportCar Motorcycle & Powersports News Servicio Automotriz Shop Owner Tire Review Tech Shop Tomorrow's Tech Underhood Service Speedville

Latest (10)

View category →

There is no such thing as “Lifetime Rotors” the manufacturer does not warranty them against wear or warping as that is normal wear. They only cover manufacturing defects. So turning does not void warranty.

Gerald Wheelus

Please log in to rate this.
people found this helpful.


This is a great question!  There are many ways to deal with the phone call however, each scenario is different.

We are trained to answer the phone by the third ring and most times we do. But, this is the quandary begins I am sure.

I think it is all about the customer whom is front of you at the time and whom is on the phone.

You have to read the customer in front of you and see if that person is being impatient. It is imperative that you take care of that customer as they are captive in your store and ready to spend money so you can ill afford for them to walk away.

However, over the years, many companies have put a grand emphasis on the phone-in customer and your company has a policy I am sure. But, in reality that policy is suggestive, right?

So, finally to the answer as I see it. Politely ask the in-store customer to excuse you while you answer the phone. The customer on the phone should be informed you are with another customer and you will be back with them shortly. If you are going to be delayed and there is no one else to assist them you might ask for a number to call them back.

Most customers that frequent our stores know what we deal with and are patient with that scenario.  However, if they decide to hold be sure and go back about every 45 seconds or so and let them know you have not forgotten about them.

We also play favorites as well, a customer that spends $2,500 a month with us will get top billing and get helped before the customer at the counter.

Hope I helped with the quandary, thanks for the question.

Gerald Wheelus

Please log in to rate this.
people found this helpful.

0 Comments - Leave a Comment

I have to export your AC Delco Car Wash Shampoo to Japan. Do you have an export classification (tariff) number available. The msds doesn’t list anything under #14 regarding IATA regulations, do you know if its regulated for shipping by air? Thank yo

Please log in to rate this.
people found this helpful.

0 Comments - Leave a Comment

Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer’s try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.

As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it’s a new vehicle.

Matthew Vaughn

Please log in to rate this.
people found this helpful.


Questions (42)

View category →

Different people will tell you one brand is better than another. All oil is the same to a certain point. After that, manufacturer’s try to make them better. They put their own blend of additives in to withstand heat better, clean, etc. So, pick the one you like.

As far as viscosity, stick with manufacturers recommended viscosity. The tolerances in engine bearings are a lot smaller than they used to be and a thicker oil could cause damage. Plus, it will void your warranty If it’s a new vehicle.

Matthew Vaughn

Please log in to rate this.
people found this helpful.

0 Comments - Leave a Comment

I would recommend that you re-check the application for that new switch
(light only, light + gauge, gauge only) Whatever is causing it, it is a
short to ground in the circuit to the sender when the gauge goes to the top
of the range immediately upon KOEO (key on engine off).

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
people found this helpful.


Yes it could be the General Electronic Module. This diagnosis would require
the Ford scan tool, STAR tester or WDS, to pinpoint the body code (B-series)
and to try to reset it first before replacing it.. There is also programming
involved. The Ford antitheft system software is sometimes, on some models,
split up among different modules, Instrument Cluster Module, GEM, PCM and
others. It gets complicated if you don’t have Ford OEM information
procedures and the scan tool.

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
people found this helpful.

0 Comments - Leave a Comment

There are a lot of variables at play here. What is the quality of the pads and rotors that you used. Did you even change the pads? What are your stopping habits? Is the truck empty or loaded? All this comes into play. Sometimes all at once. But probably the biggest thing is breaking habits. A ton of folks like to wait till the last possible second to apply their brakes and try to stop in ten feet. What they should be doing is gradually slowing by gently applying the brake. Give yourself a lot of room to stop. Your brakes and your wallet will thank you.

Matthew Vaughn

Please log in to rate this.
people found this helpful.


It would be very difficult to diagnose an electrical problem on a 40 year
old vehicle, sight unseen. If you have a good local electrical shop which
specializes in restoration of older vehicles, it might be best to give them
a chance to check the wiring harnesses and circuits.

Jim O’Neill
Chino Autotech Inc.

Please log in to rate this.
people found this helpful.

0 Comments - Leave a Comment