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Articles: Tech Topics
What's New In Spark Plugs
Iridium has a higher melting temperature than platinum and is six times harder than platinum. More

The World of Fuel Pump Diagnosis
It’s no secret to any parts professional that a very high percentage of in-tank electric fuel pumps returned for warranty aren’t truly defective. Unfortunately, many amateur and professional technicians assume that, because they can More

Knowing When A DIYer Is In Over His Head
A favorite pastime of mine is to hang out at the coffee pot end of the wholesale service counter and observe the comings and goings of my jobber store’s retail clientele. One minute it’s the high school kid attempting his first oil chan More

ASE P2: Time To 'Get The Lead Out'
2011 is the final year for ASE paper-based testing. More

ASE PS2 Test Preparation Guide: Driveline Components
● CONSTANT VELOCITY (CV) JOINTS — Used mostly in front-wheel drive (FWD) cars but also many four-wheel drive (4WD) and All-Wheel Drive (AWD) vehicles that allow the operating angle of the joint to change without affecting the speed of the s More
Products
New 2012 Hella OE Spare Parts Lighting Catalog Offers Range Of OE Applications For European Vehicles
According to Hella, this new program also features special packaging that is designed to significantly reduce shipping damage to Hella's high value la... More

New ACDelco Car Wash Shampoo Keeps Finishes Spot-Free
ACDelco Car Wash Shampoo helps reduce mineral deposits in hard water, for a spot-free finish that greatly reduces dust attraction, according to the co... More

New Bosch Workshop Oil Filters Provide 98 Percent Coverage For Domestic, Asian And European Vehicles
At an efficiency rate of 97.5 percent in removing dirt and a capacity to hold 13 grams of dirt, these filters help a car’s engine oil to perform at it... More
Articles: Operations
Deliver Consistent Service in 2012
By Allen Markowitz and Allan Gerber As 2012 begins, here are a few business concepts that should be reviewed and reinforced annually. First, follow up with your customers. Customers need to k More

Counter-Tech: Three Tech Trends... at SEMA 2011
I never thought the words, “I’m a writer for Counterman magazine” would ever roll off my tongue; but here I am. For several months now, I have been fortunate to be given the opportunity to write a column for you folks and going f More

Keeping It Simple: What’s The Best Way to Ask For Your Money?
With the economy the way it is, we’ve been seeing more and more customers struggling to pay their parts bills. So, what’s the best way to ask for your money? First, there’s no cookie cutter way to deal with custome More

Houston, We Really Got a Problem Now!
Have you ever had to pull the plug on an IT initiative that would have brought true innovation to your business because it was too expensive? Sure, anyone that answers “no” to this question is probably not investing enough, or at a More

Allen & Allen: Where Are We Headed As An Industry?
By Allen Markowitz As an automotive business trainer and industry consultant to parts stores and repair centers, my mind does not always see a black and white world. While most people are enjoying the nice weather, I am usually anal More







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