DEI Introduces Full Line Of GOLD Line Sleeving

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DEI Introduces Full Line Of GOLD Line Sleeving

Designed to reduce heat in critical lines, hoses and air intakes, DEI's GOLD sleeving is recommended for demanding applications for all forms of motorsports, the company says.

Counterman Staff
By Counterman Staff
Published:

For the most demanding motorsports, the new standard for line and hose protection is DEI’s GOLD Line Sleeving. Designed to reduce heat in critical lines, hoses and air intakes, DEI’s GOLD sleeving is recommended for demanding applications for all forms of motorsports, the company says.

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Multiple products are available in the new GOLD sleeving that offer protection against direct heat up to 800°F – Cool Cover GOLD, Heat Sheath GOLD and Heat Shroud GOLD. Each of the GOLD products are developed from 20 oz. heat-treated lock weave pattern base glass rated to 1,100 degrees F with a metalized Polyimide lamination.

Heat Sheath GOLD comes in multiple diameters from ¾” to 2-1/4”. Heat Shroud GOLD, available in 1/2” – 1-1/4” X 36”, offers the added convenience of a hook & loop closure with open edges so there is no need to remove the end of a wire, cable or hose to install. Simply wrap the GOLD sleeving over what needs to be protected and then close the edge for long-lasting protection. Cool Cover GOLD is a universal air tube cover recommended for use with air intakes and is available to accommodate 3” to 4” ID tubing x 28” length. Just trim to size. All GOLD sleeving products can be trimmed to the correct length as needed.

Part # Description Size

010914 Heat Sheath GOLD ¾” x 36”

010915 Heat Sheath GOLD 1 ¼” x 36”

010916 Heat Sheath GOLD ½” x 36”

010917 Heat Sheath GOLD 1” x 36”

010918 Heat Sheath GOLD 2 ¼” x 36”

010458 Heat Shroud GOLD ½” – 1 ¼” x 36”

010486 Cool Cover GOLD 3”– 4” x 28”

For more information about DEI’s full line of GOLD line sleeving and other available line and hose protection products, or DEI’s full line of heat and sound control products, visit www.DesignEngineering.com, call 800-264-9472, or e-mail: [email protected]. To keep up with the very latest DEI product introductions and company news connect with DEI on Facebook or Twitter or subscribe to DEI’s You Tube channel.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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