Delphi Product & Service Solutions: New Ignition Coils Vehicles

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Delphi Product & Service Solutions Announces 10 New Ignition Coils Covering 800,000 Vehicles

Delphi offers four reasons to choose its brand of ignition coils.

Counterman Staff
By Counterman Staff
Published:

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Delphi Product & Service Solutions announces 10 new ignition coils covering more than 800,000 vehicles including BMW, Jeep, Mercedes-Benz, Volkswagen and Subaru applications from 1991 to 2012. Part numbers include: GN10410, GN10434, GN10459, GN10461, GN10463, GN10508, GN10553, GN10554, GN10590 and GN10634.

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Why Ignition Coils Fail
Ignition coils operate in a tough environment. Stresses created by vibration, temperature changes and even the failure of spark plugs and other components can cause ignition coil wiring to break or short out. The insulation inside the ignition coil can also fail, causing energy to escape.

Delphi offers four reasons to choose its brand of ignition coils:

1.  OE Engineered
Delphi ignition coils are engineered to the same stringent standards as the parts the company makes for the top global OEMs. Every product Delphi sells is backed by its team of OE engineers and designers and is built with OE-tested and validated components.

2.  Over 100 Years of Expertise
Delphi has been a leading manufacturer of OE ignition components for more than a century. Today, we manufacture more than 23 million each year. Delphi’s all-makes ignition coil product offering includes more than 230 SKUs covering 95 percent of North American vehicles in operation. As a leading Tier 1 supplier to the top 25 global vehicle manufacturers, the company says it understands the vehicles that technicians service and applies its OE engineering and high-quality standards to every part the company sells.

3.  Superior Materials
Delphi ignition coils are made with application-specific materials that meet each engine’s unique performance requirements, down to the small details. Delphi carefully selects epoxy formations to balance the high temperature and thermal shock demands that ignition coils encounter. The company also uses both high-grade silicon steel and a composite material in the lamination stack for a more effective heat transfer directly to the core. This minimizes energy losses and increases the lifespan of its parts. Delphi stainless steel spark plug spring avoids corrosion and radio interference.

4.  Innovative Design
Delphi says its OE experience allows the company to create specialized designs for ignition coils that last longer and perform better. The company’s patented high voltage design feature reduces stress on the epoxy and improves the durability of our plug top and pencil coils. Its coil winding process and insulation material are held to higher standards than industry practice, the company adds. And, Delphi says its magnet expertise means that its magnets will always meet the engine’s demands.

Visit go.delphi.com for specific part information. Inventory will be available in Q1 2014.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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