DENSO To Showcase Connected Car And Connected Home Technology At 2014 International Consumer Electronics Show

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DENSO To Showcase Connected Car And Connected Home Technology At 2014 International Consumer Electronics Show

Counterman Staff
By Counterman Staff
Published:
This marks the first time that DENSO has exhibited at CES. More than 3,200 exhibitors, including nine automotive manufacturers, will showcase the latest in consumer electronics and services at the 2014 International CES, Jan. 7-10 at the Las Vegas Convention Center.

SOUTHFIELD, Mich. – Global auto supplier DENSO will exhibit at the 2014 International CES (Consumer Electronics Show) in Las Vegas, showcasing technologies that connect people, cars and home, as well as technology that can help preserve the environment. DENSO will be in CES booth #CP21 (Central Plaza #21).

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“At DENSO, we believe that technology for the sake of technology is not a means to an end,” said Hikaru Sugi, president and CEO, DENSO International America. “We want to develop technology that can help improve people’s lives and help sustain the environment, whether it’s technology that goes under the hood or in the home.”

For the home, DENSO will display products that help support the environment and energy management, such as its Home Energy Management System and Vehicle to Home Power Supply System, as well as a unique approach to environmental protection through microalgae biofuel production and CO2 reduction and precious metal recovery.

DENSO also will demonstrate technologies and concepts that can help people safely connect when they are in the car. Some of those technologies, along with V2X (vehicle-to-vehicle and vehicle-to-infrastructure) technology will be demonstrated on two vehicles inside DENSO’s exhibit.

This marks the first time that DENSO has exhibited at CES. More than 3,200 exhibitors, including nine automotive manufacturers, will showcase the latest in consumer electronics and services at the 2014 International CES, Jan. 7-10 at the Las Vegas Convention Center.

DENSO Corp., headquartered in Kariya, Aichi prefecture, Japan, is a leading global automotive supplier of advanced technology, systems and components in the areas of thermal, powertrain control, electric, electronics and information and safety. Its customers include all the world’s major carmakers. Worldwide, the company has more than 200 subsidiaries and affiliates in 36 countries and regions (including Japan) and employs approximately 130,000 people. Consolidated global sales for the fiscal year ending March 31, 2013, totaled US$38.1 billion. DENSO common stock is traded on the Tokyo and Nagoya stock exchanges. For more information, go to www.globaldenso.com.

In North America, DENSO employs more than 17,000 people with consolidated sales totaling US$6.8 billion for the fiscal year ending March 31, 2013.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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