It's Human Nature To Worry About Change
Over my years in the automotive sector, I have experienced a lot of change. Some at the macro level and some at the close-to-home perspective. In the long run, most of it has been positive. Of course, life would dictate that some of it was not. That's what makes us stronger, right? more
Get Involved In A MOOC
The Internet has changed many traditional businesses, and several Internet startups are now taking aim at disrupting one of the oldest models in our business establishments: higher education (and their timing could not be better)! more
Wow, I Wish I Was Only 30!
For 30 years, we have watched, reported and written about the view from the automotive aftermarket parts counter. Over the years, many trends have come and gone. Things have changed! more
Why Didn’t I Think Of That?
The next time you are faced with a situation that requires some ingenuity, stop and ask yourself, can I solve this? more
When A Shop Closes
Recently, two shops closed near one of our former stores and we would like to take a look at their stories. The first was in business for 40 years. Not a bad run you might think, but there was no happy ending here. more
The Song Remains The Same
In this job, I'm asked to travel a fair amount, and I often find myself in different locations around our great nation. more
Are You Ready For This?
We are in a highly competitive market that has technology and change coming at us at the speed of light. We're expected to stay ahead of that technology and be the source for the parts and the information. This is a huge undertaking. But, what about the surprise and delight? more
The 2013 World Series has made me realize something I suspected all along: The Internet is about people. What good is a blog without people who read it? more
ACHIEVE: Can You Do It?
How much do we really know about our jobs and the real goals and objectives of the day, week, month and year? Do we ever try to catch someone doing something right? Do our reprimands go so far that they are like a beat-down of sorts? more
Have You Ever Been Suspended By A Repair Shop?
We generally feel that our businesses function well and we service our commercial customers perfectly 99 percent of the time. Yet, we have always wondered why they seem only to remember that 1 percent of the time where everything does not go as planned. more
You Have No Time For That?
When I consider all the questions and answers and study it takes to stay-up-to-date with the ever-changing climate of our chosen profession, it becomes clear that we overlook the one thing that we all have to offer. more