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Articles >> Opinion
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When A Shop Closes
2/24/2014
Recently, two shops closed near one of our former stores and we would like to take a look at their stories. The first was in business for 40 years. Not a bad run you might think, but there was no happy ending here. more
The Song Remains The Same
2/24/2014
In this job, I'm asked to travel a fair amount, and I often find myself in different locations around our great nation. more
It's A New Year. Here Are Some Calendar Apps To Track It.
2/24/2014
These days, I keep several calendars, not only to track down my work commitments, but for all events related to family and friends. more
The Benefits Of ASE Certification
12/16/2013
With ASE, we have only to look forward to a brighter and more prosperous future. more
It's Human Nature To Worry About Change
12/16/2013
Over my years in the automotive sector, I have experienced a lot of change. Some at the macro level and some at the close-to-home perspective. In the long run, most of it has been positive. Of course, life would dictate that some of it was not. That's what makes us stronger, right? more
Get Involved In A MOOC
10/18/2013
The Internet has changed many traditional businesses, and several Internet startups are now taking aim at disrupting one of the oldest models in our business establishments: higher education (and their timing could not be better)! more
Wow, I Wish I Was Only 30!
10/18/2013
For 30 years, we have watched, reported and written about the view from the automotive aftermarket parts counter. Over the years, many trends have come and gone. Things have changed! more
Why Didn’t I Think Of That?
10/18/2013
The next time you are faced with a situation that requires some ingenuity, stop and ask yourself, can I solve this? more
The Mad Rush To Secure Mobile Apps In The Automotive Aftermarket
2/24/2014
A detailed search of Apple's iOS app store for the term "auto parts" now yields more than 250 apps available for download for both iPhones and iPads. more
A Reader Asks, How Do You Manage Phone Calls, In-Store Customers?
2/24/2014
For this month's column, Gerald answers a question from a reader on phone etiquette that was posed at Counterman's Ask The CounterPro feature on the website (http://www.counterman.com/CounterPro). more
Are You Ready For This?
12/16/2013
We are in a highly competitive market that has technology and change coming at us at the speed of light. We're expected to stay ahead of that technology and be the source for the parts and the information. This is a huge undertaking. But, what about the surprise and delight? more
Fan-tastical Tech
12/16/2013
The 2013 World Series has made me realize something I suspected all along: The Internet is about people. What good is a blog without people who read it? more
ACHIEVE: Can You Do It?
12/16/2013
How much do we really know about our jobs and the real goals and objectives of the day, week, month and year? Do we ever try to catch someone doing something right? Do our reprimands go so far that they are like a beat-down of sorts? more
Why Auto Parts And Paint Mix Like Water And Oil
10/18/2013
We focus all of our efforts in the areas that are making us the most amount of money, and paint is not that area. more
Have You Ever Been Suspended By A Repair Shop?
10/18/2013
We generally feel that our businesses function well and we service our commercial customers perfectly 99 percent of the time. Yet, we have always wondered why they seem only to remember that 1 percent of the time where everything does not go as planned. more
You Have No Time For That?
10/18/2013
When I consider all the questions and answers and study it takes to stay-up-to-date with the ever-changing climate of our chosen profession, it becomes clear that we overlook the one thing that we all have to offer. more
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