Make Time For Education
2/22/2013
So often, training is available to those who really and truly need it but they won't make the time or effort to show up. more
So Many Cars, So Few Repairs
11/12/2012
As we speak to your technician customers at our seminars, one pattern becomes increasingly apparent – the number of cars on the roads today does not translate into the proper number of cars coming into the bays for repairs. more
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A Good Work Ethic Can Be Taught
1/16/2013
Folks do not inherently set out to do a bad job. I honestly believe that. However, folks come to our little "parts world" and find that we do not have it as easy as they think. more
Where Do We Go From Here?
11/21/2012
By Allen Markowitz and Allan Gerber
We received another call from a jobber in distress looking for some assistance and the vision of a clearer future. Most of the time, we feel that updated training will help most jobbers, mainly in are... more
Still not getting all my emails
11/12/2012
In spite of my commitment to email, in the end, it is nothing more than good, old correspondence and by its very nature it "takes two to Tango." more
Parts, Parts and More Parts
11/12/2012
Thirty-three years ago, when I started my official career in the automotive business, the number one selling SKU was the FL1-A. more
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