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Many Of Us Have The Talent To Bring More To An Organization
5/21/2013
If you have ideas, present them. All they can say is no! more
Your Customer Should Be Responsible For Fixing The Problem?
3/13/2013
I'm sorry, but if that's the way you're operating your business, you've got problems. more
Make Time For Education
2/22/2013
So often, training is available to those who really and truly need it but they won't make the time or effort to show up. more
A Good Work Ethic Can Be Taught
1/16/2013
Folks do not inherently set out to do a bad job. I honestly believe that. However, folks come to our little "parts world" and find that we do not have it as easy as they think. more
Planning To Close A Store?
9/6/2012
Fortunately with my current company, we’ve not had to close a store. But, in a previous lifetime, we had to close a few stores for a numbers of reasons. It’s never easy to waltz in and tell the staff that they have a few days... more
Making The Add-On Sale
8/13/2012
Related sales are those connected to the replacement of a specific part. more
Pep Boys Ends Merger Agreement with The Gores Group
7/16/2012
PHILADELPHIA – Pep Boys announced that it has agreed to terminate the proposed merger between Pep Boys and The Gores Group. As settlement for any and all potential claims that Pep Boys could assert under the terms of the merger agreem... more
Gerald Wheelus: 'What Do I Do To Become A Great Leader?'
5/29/2012
Leaders have to develop good habits to be successful and the S.E.R.V.E. model helps direct those habits. more
Apps Like Wunderlist, Any.do Make Multitasking Just A Little Easier
4/4/2013
Our computers multitask, our phones multitask, and so, just to keep up with the pace of the tech world today, we better become multitasking super humans. more
Succession Planning Is Harder Than It Sounds
2/22/2013
Our own business actually had a succession plan, (we owned a five-store chain and one service center) and believe it or not, we did not execute our plan for nine years, until we felt the time was right. more
A Work-Around Is Not A Solution For Any Business
2/22/2013
Watching this kind of inefficiency and knowing that I’ve tried to help them correct it, is maddening, to say the least. more
Where Do We Go From Here?
11/21/2012
By Allen Markowitz and Allan Gerber We received another call from a jobber in distress looking for some assistance and the vision of a clearer future. Most of the time, we feel that updated training will help most jobbers, mainly in are... more
Creating A Game Plan For The Big Move
8/13/2012
It is astounding how much we accumulate over the years and, as in our case, what you keep and what you throw out or donate to worthy causes. more
Auto Parts Globalization: Learning Japanese In Mexico
8/13/2012
If all of our counterpros kept a map of the planet and placed a tack on every country in the world they sell a part out of, in a year our office supplies expenses would certainly multiply. more
Program Groups Overview: Leveraging
6/20/2012
Each year, Counterman magazine surveys the state of the program groups to assess the general health of program distribution. Consolidation that occurred in the last few years has been absent lately, as the groups have hunkered down to allocate resources where needed and sharpened their data-mining skills. There’s been an increasing emphasis on data in the past few years, something that will only continue. This year, we asked the heads of five groups for their take on where program distribution is headed­­­­. more
How Are You Training Your Counter People?
5/24/2012
The importance of developing a systematic approach to training starts with greeting the customer, and ends with completing the sale. more












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