Fall Into Savings With The Popular Monroe Shocktober Promotion

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Fall Into Savings With The Popular Monroe Shocktober Promotion

Consumers can save on the purchase of four qualifying Monroe or Rancho units during the September and October mail-in program.

Counterman Staff
By Counterman Staff
Published:

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MONROE, Mich. — The Monroe Shocktober promotion is here for September and October, enabling consumers to get four qualifying Monroe or Rancho shocks or struts for the price of three at a participating vehicle service provider or parts store.

“Shocktober is a fun way to save money and stay safe, a great combination,” said Sheryl Bomia, programs manager, North America, Tenneco. “After a busy summer, fall is a great time to ask for a ride control inspection during your next service visit, and to replace worn ride control units when necessary. Shocks and struts can play a critical role in safe driving by helping deliver satisfactory steering, stopping and stability under certain driving conditions.”

From Sept. 1 through Oct. 31, 2015, the Shocktober mail-in offer enables consumers to get four qualifying Monroe or Rancho shocks or struts for the price of three through a participating vehicle service provider or parts store. Consumers who qualify for the rebate will receive by mail a Visa Prepaid Card* equal to the lowest priced unit, up to the current suggested list price. Visit www.Monroe.com for program rules and restrictions.

The Shocktober offer is available on qualifying Monroe OESpectrum®, Sensa-Trac® and Reflex® shocks, struts and cartridges; Max-Air® and Gas-Magnum® shocks; Monroe Load Adjusting shocks; Monroe Quick-Strut® replacement assemblies; and Rancho RS5000® shocks.

To download rebate submission forms, please visit http://offers.tenneco.com or ask your participating automotive parts or service provider representative. The Shocktober mail-in promotion does not cover installation or labor costs. All submissions must be postmarked by November 30, 2015.

For more information about Monroe and the importance of replacing worn shocks and struts, visit your local parts and/or service provider or visit www.Monroe.com. Monroe products are covered by Tenneco’s Safe & Sound Guarantee 90-day guarantee.

Join in the conversation on Facebook at www.Facebook.com/MonroeShocks, follow Monroe on Twitter.com/MonroeShocks or Instagram.com/MonroeShocks. A convenient Dealer Locator also is available at Monroe.com.

Tenneco is an $8.4 billion global manufacturing company with headquarters in Lake Forest, Ill., and approximately 29,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of clean air and ride performance products and systems for automotive, commercial truck, and off-highway original equipment markets, and the aftermarket. Tenneco’s principal brand names are Monroe, Walker, XNOx and Clevite Elastomer.

*Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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