Figuring Out Which Friction Is Best For Your Customer

Figuring Out Which Friction Is Best For Your Customer

Brake pads must be replaced when they are worn down to minimum thickness specifications, or when their built-in wear indicators scrape against the rotors.

Brake pads are considered a wear item because that’s what they do every time the brakes are applied. That’s why brake pads are not covered under most new car warranties. By the time a vehicle is three to five years old, it may need its first brake job — and in most cases, that means replacing the front brake pads and the rear pads or shoes. Rear brakes used to last two to three times as long as the front brakes, but no longer. Electronic brake proportioning on late-model vehicles reduces stopping distances but also makes the rear brakes work harder and wear faster than they once did.

Brake pads must be replaced when they are worn down to minimum thickness specifications, or when their built-in wear indicators scrape against the rotors. If the pads don’t have wear indicators and are making a scraping noise, it means the friction material has worn away entirely and the pads are rubbing against the steel backing plates. This can damage rotors very quickly and make it difficult for the vehicle to stop normally. Worn brake pads are dangerous, so repairs should not be postponed.

Replacement brake pads come in a variety of friction materials. Follow your friction supplier’s recommendations as to what type of pads they offer for a vehicle application, and always recommend the best friction material available for your customer’s vehicle. Premium brake pads typically offer the best wear resistance, superior noise control, increased fade resistance, more consistent pedal feel and optimum stopping power compared to standard or economy replacement pads. Some premium pads use different friction materials for the inner and outer pads to optimize braking performance. Some premium pads have special surface coatings to control noise and friction while the pads are seating in. Some pads also have internal or external noise suppression shims, coatings or other special design features to dampen vibrations and the potential for brake squeal. Some friction formulas (typically ceramic compounds) also reduce visible brake dust to help keep alloy wheels clean. Talk to your customer and find out which features are most important to them, then recommend a set of replacement pads that best suit their needs.

An often overlooked item that goes with brake pads is disc brake hardware. This includes the shims, springs and anti-rattle clips that may be needed to replace missing, damaged or severely corroded hardware on the vehicle. Many people don’t realize how important this hardware is for noise control.
Brake lubricant also is essential for lubricating the areas where the pads butt against the caliper mounting brackets, and for lubricating the caliper shims, slides and bushings.

Rotors don’t always have to be resurfaced or replaced when pads are changed — provided the rotors are relatively smooth and in good condition (no cracks and no hard spots or uneven wear that are causing pedal pulsations). They also must have adequate thickness to go another three or four years until the next brake job. Otherwise, your customer will need new rotors, too.

You May Also Like

Assault on Batteries

Even EV batteries aren’t immune to the effects of extreme winter weather.

EV Batteries

This winter, extreme weather patterns have been disrupting daily routines nationwide. Flooding, snowfall and subzero temperatures all have taken a toll on our roadways and vehicles, leaving many stranded or unable to leave their homes. For those who can make it out to the streets, driving conditions can be hazardous. Having a reliable, fully charged battery is critical during these weather events.

Why Do Spark Plugs Get Dirty?

Being able to answer this question can help prevent them from failing prematurely.

Spark Plugs
All Aboard the CAN Bus

With the proliferation of computer electronics, there were just too many sensors and wires.

CAN Bus
The Evolution of Automotive Fuel Systems

The frequency of changes has increased in recent decades.

Fuel Systems
When Springs Break

Unfortunately, the kind of spring break that leaves ‘road earrings’ isn’t a desirable getaway.

Broken Springs

Other Posts

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Tool Intel: Why Are There So Many Screwdrivers?

Screwdrivers come in many shapes and sizes, and they are not created equal.

Bleeding the Brakes (Part 2)

With the proper preparation and a little bit of patience, brake bleeding can be a routine job for your customers, whether they’re professionals or DIYers.

Bleeding the Brakes Part 2
Bleeding the Brakes (Part 1)

It’s a simple concept, but it’s not without the occasional headache.

Bleeding the Brakes Part 1