Free Monroe Brakes Technician's Guide Details Modern Brake System Diagnosis And Repair

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Free Monroe Brakes Technician’s Guide Details Modern Brake System Diagnosis And Repair

The 16-page, illustrated, free publication, “A Professional Technician’s Guide to Brake Service,” includes in-depth information regarding the evolution of automotive brake system technologies as well as proven steps for identifying and correcting common brake performance issues.

Counterman Staff
By Counterman Staff
Published:

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MONROE, Mich. — A comprehensive new brake system diagnosis and repair guide for professional technicians is now available from Tenneco’s Monroe Brakes brand. The 16-page, illustrated, free publication, “A Professional Technician’s Guide to Brake Service,” includes in-depth information regarding the evolution of automotive brake system technologies as well as proven steps for identifying and correcting common brake performance issues.

Featuring a handy, laminated “flip-book” format ideally suited to vehicle repair facilities, the Monroe Brakes guide includes detailed diagrams of the mechanical, hydraulic and electronic components represented in a modern brake system, as well as recommended steps designed to ensure a fast, complete repair that enhances customer confidence and loyalty. Dozens of photos and illustrations help technicians properly identify and address the root causes of common brake wear, noise, pedal feel, dusting and other complaints. Also detailed are inspection procedures for modern brake system electronics as well as rotors and hydraulic system components, and pad and shoe installation tips.

“Brake diagnosis and repair are becoming increasingly complex with each new generation of vehicle technology,” said Tom Connelly, national marketing and sales manager, Monroe Brakes.  “Our new technician’s guide, in combination with our extensive portfolio of other technical resources, can help professionals minimize the chances of comebacks, ultimately leading to superior customer satisfaction and loyalty.”

For technicians requiring additional technical support for a specific brake repair challenge, the guide outlines the many resources available through Tenneco’s Technical Resource Center, including live Techline assistance from ASE-certified professionals, training clinics and DVDs, and Web-based print and video tools. Additional technical information also is available via www.MonroeBrakes.com.

To order a copy of the Monroe Brakes “A Professional Technician’s Guide to Brake Service” training guide and learn more about the Monroe Brakes product line, please contact your Monroe Brakes or Tenneco sales representative and visit www.monroebrakes.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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