Gabriel Announces Improved Misting Reduction Seal For Heavy-Duty Shocks

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Gabriel Announces Improved Misting Reduction Seal For Heavy-Duty Shocks

The enhanced seal will be available in the company's FleetLine commercial truck, trailer and bus shocks and GasSLX adjustable shocks this fall, the company says.

Counterman Staff
By Counterman Staff
Published:

FARMINGTON HILLS, Mich. — Gabriel (Ride Control LLC) announces that it has developed an improved misting reduction seal for its heavy-duty shock products, thereby extending service life and reducing overall downtime for maintenance. The enhanced seal will be available in the company’s FleetLine commercial truck, trailer, and bus shocks and GasSLX adjustable shocks this fall.

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diagram-gabriel“We wanted to solve one of the main problems that fleet operators believed to be an inevitable headache: oil escape from shock absorbers,” said Joan McMath, director of OE, service and HD sales at Gabriel. “With the introduction of the enhanced misting reduction seal technology to our GasSLX and FleetLine products, we have proven that it is possible to reduce misting significantly in shock absorbers, and therefore to keep customers’ fleets on the road more consistently.”

The demanding conditions present in heavy-duty vehicle applications cause misting in all shock absorbers over time. Misting occurs when the oil within the shock absorber, critical to ride control performance, slowly leaks out of a seal in the product, cots the outside of the shock absorber, and accumulates dust and debris. This oil escape causes diminished shock absorbing capabilities and eventual product failure.

With Gabriel’s improved misting-reduction seal technology, oil escape is reduced by up to 70% over time. This leads to extended service life for the company’s heavy-duty shock absorbers, as well as improved performance over time as compared to competing technologies.

Visit www.gabriel.com for more information about the company’s cutting-edge heavy-duty ride control technology.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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