MAHLE Service Solutions Offers TechPRO VDS Combo Kit For Light And Commercial Vehicle Diagnostics

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MAHLE Service Solutions Offers TechPRO VDS Combo Kit For Light And Commercial Vehicle Diagnostics

The new kit includes components to diagnose and repair both light and commercial vehicles and is ideal for mixed fleets and municipalities who service a variety of vehicle sizes.

Counterman Staff
By Counterman Staff
Published:

MAHLE Service Solutions has introduced its TechPRO Diagnostic Systems VDS Combo Kit. The new kit includes components to diagnose and repair both light and commercial vehicles and is ideal for mixed fleets and municipalities who service a variety of vehicle sizes.

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Earlier this year at Heavy Duty Aftermarket Week (HDAW), MAHLE Service Solutions announced its collaboration with Noregon to introduce a new in-shop diagnostic and repair solution for commercial vehicles. The TechPRO Commercial Diagnostic System (VDS1000HD) from MAHLE Service Solutions, powered by JPRO, provides the heavy duty market with the ability to analyze, diagnose and repair commercial vehicles.

The VDS1000HD provides more than 54,000 heavy and medium-duty fault codes with detailed OEM level component and trailer descriptions. The easy-to-use design allows users to view and print log files, obtain fault management information, store and save data, and review total vehicle health status.

“Competitive scan tools for commercial vehicles require you to point, click and tell the machine what type of vehicle and system you are connecting to,” explained Andreas Huber, general manager, MAHLE Service Solutions. “The TechPRO VDS1000HD automatically detects all the components that are custom installed in a commercial vehicle which greatly simplifies the repair process so technicians do not have to take additional time to find this information.”

The VCI1000HD adapter is fully RP1210c and J1939 type 2 compliant; making it simple for technicians to connect with other OE diagnostic software systems. In addition, the VDS1000HD offers expansive bi-directional testing capabilities such as manual DPF regens, cylinder cutout tests and idle shutdown enable/disable – at an affordable price point.

The VDS1000HD can also run diagnostics on the after-treatment system, including easy-to-understand graph interpretations, and checklists to aid technicians throughout the diagnostic process.

MAHLE Service Solutions previously introduced its TechPRO Automotive Diagnostic System (VDS1000) to the automotive aftermarket, a versatile, software-based tool that helps analyze, diagnose and repair light vehicles to maximize technician productivity. TechPRO VDS1000 can decode a vehicle identification number (VIN) in seconds with one click. A scan of vehicle wide diagnostic trouble codes (DTC) on all modules takes 30 seconds or less with the Bluetooth-enabled vehicle communication interface (VCI).
A one-year subscription for the VDS Combo Kit allows users to activate and use both the VDS1000 and VDS1000HD diagnostic software and includes regular software updates.

For more information about MAHLE Aftermarket Service Solutions and its diagnostic repair solutions, visit www.servicesolutions.mahle.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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