MEYLE-PD Offers Brake Pads With New Friction Material Mix For Vans

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MEYLE-PD Offers Brake Pads With New Friction Material Mix For Vans

The new friction material formula is specially matched to the demands of heavy-load vehicles, the company says.

Counterman Staff
By Counterman Staff
Published:

HAMBURG — German auto parts manufacturer MEYLE now offers MEYLE PD brake pads with refined friction material mix to fit a wide range of van models, including the Mercedes Sprinter, VW Crafter and Ford Transit, the company says.

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Brake pads used on vans are subject to heavy load and stress levels which often results in early part wear and reduced braking performance. Plus: There is truth in the claim “time is money”: every workshop visit means costly van downtime for a fleet operator. This is why the new generation of MEYLE-PD brake pads for vans features a highly wear-resistant friction material mix designed to offer extended brake pad life. In the best of cases, vans equipped with the new rugged MEYLE-PD brake pad will only come to the workshop for routine vehicle inspection rather than unscheduled brake replacement.

The new MEYLE-PD brake pads for vans feature triple-layer damping shims attached to the brake pad backing using a special adhesive with advanced damping properties. These shims are designed to neutralise vibration and prevent the infamous brake squeal. To reduce the amount of noxious substances released into the environment as a result of brake pad wear, the newly formulated MEYLE-PD brake pad for vans does not employ copper or any other heavy metal additives – neither does the MEYLE-PD brake pad for passenger cars.

The new MEYLE-PD brake pads have testified to their excellent braking behavior and friction coefficient throughout extensive testing and are ECE R90 type-approved. As of now, MEYLE-PD brake pads for vans are available for the Mercedes Sprinter, VW Crafter, Citroën Jumper, Opel Movano, Renault Master, Ford Transit and Iveco Daily. The range of MEYLE-PD brake pads for vans will continue to grow.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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