Mitchell 1 Announces Return Of ‘Fabulous Las Vegas Sweepstakes’

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Mitchell 1 Announces Return Of ‘Fabulous Las Vegas Sweepstakes’

One winner will receive an all-expenses-paid trip for two to attend this year’s Automotive Aftermarket Industry Week events, including AAPEX 2017 and the 2017 SEMA Show in Las Vegas.

Counterman Staff
By Counterman Staff
Published:

POWAY, Calif. – Mitchell 1 announced the return of its “Fabulous Las Vegas Sweepstakes,” running now through Sept. 22.

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One winner will receive an all-expenses-paid trip for two to attend this year’s Automotive Aftermarket Industry Week events, including AAPEX 2017 and the 2017 SEMA Show in Las Vegas.

To enter, visit the Mitchell 1 Facebook page and submit the online form.

“We received a great response from our Facebook fans last year, so we decided to bring back our ‘Fabulous Las Vegas Sweepstakes’ to give another lucky winner the opportunity to join us in Las Vegas for four exciting days at AAPEX and SEMA,” said Nick DiVerde, senior marketing director for Mitchell 1. “Not only will the winner get to see Mitchell 1 repair information solutions in action at our booth, but they will also be able to walk the show floors and attend educational seminars, product demonstrations, special events and more.”

One grand-prize winner will receive round-trip airfare for two people to Las Vegas; four days and three nights in double-occupancy hotel accommodations; two attendee badges for AAPEX and the SEMA Show; and one $500 prepaid Visa card.

“While in Las Vegas, the sweepstakes winner will have the opportunity to see firsthand how Mitchell 1 is the one source for every step of the repair process with its complete line of integrated software and services,” the company said in a news release.

Mitchell 1 will be demonstrating its full line of products in Booth 3274 during AAPEX 2017 at the Sands Expo & Convention Center.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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