Monroe Quick-Strut Assemblies Now Available For More Than 3 Million Additional Passenger Vehicles

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Monroe Quick-Strut Assemblies Now Available For More Than 3 Million Additional Passenger Vehicles

The latest Monroe Quick-Strut part numbers offer coverage of 28 popular foreign nameplate applications.

Counterman Staff
By Counterman Staff
Published:

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Tenneco has announced the availability of 14 new Monroe Quick-Strut part numbers, extending coverage of the company’s popular premium replacement strut assemblies to more than 3 million additional late-model passenger vehicles.

With the latest expansion, Tenneco this year has introduced more than 150 Quick-Strut part numbers covering a combined total of approximately 16 million vehicles, according to the company.

“The Monroe Quick-Strut product line continues to help professional service providers grow their ride control business through superior quality, performance, reliability and consumer value,” said Adam Richardson, senior product manager, Tenneco North America Aftermarket. “Our aggressive coverage expansion helps shops rely on this best-in-class product for virtually every strut assembly installation so they can help enhance customer satisfaction and loyalty.”

The latest Monroe Quick-Strut part numbers offer coverage of 28 popular foreign nameplate applications, including:

  • 2006-2008 Honda Pilot (front)
  • 2012-2014 Hyundai Accent (front)
  • 2004-2006 Lexus RX330 (rear)
  • 2007 Lexus RX350 (rear)
  • 2007-2010 Mazda CX-9 (front)
  • 2005-2010 Toyota Scion TC (rear)
  • 2009-2013 Toyota Corolla (rear)
  • 2004-2007 Toyota Highlander (rear)

Assembled in Tenneco’s Paragould, Arkansas, manufacturing facility, Monroe Quick-Strut assemblies feature the precisely engineered components necessary to complete a high-quality strut replacement, according to the company. These include a premium Monroe strut technology tuned and tested for OE-style ride and handling; vehicle-specific coil spring technology featuring U.S.-grade steel and corresponding OE-equivalent spring design; premium, OE-style upper strut mount and bearing plate; and other high-quality components.

Tenneco also introduced Monroe OESpectrum premium rear shock absorbers for 2014-2016 Kia Soul sedans and Monroe Strut-Mate strut mounting kits for 2011-2014 Honda Odyssey vans and 2009-2014 Honda Pilot SUVs.

Monroe premium ride control products, including Monroe Quick-Strut assemblies and OESpectrum shocks and struts, are covered by the brand’s limited lifetime warranty and “Feel the Difference” money-back consumer guarantee. Visit www.monroe.com for details.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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