‘Never Put It in Writing’ And Other Mechanic’s Tips From Rodney Dangerfield

Aspiring mechanics can learn a lot about customer service from Rodney Dangerfield’s March 1985 TV special “Exposed.”

The show features a sketch in which Dangerfield teaches a class on “How to Be an Auto Mechanic.” The students include NFL greats Bubba Smith and Dick Butkus and actress Morgan Fairchild.

Dangerfield’s first piece of advice: “Never put it in writing.”

He also urges the class to tell customers, “I’m all alone here” – regardless of how many other employees are working in the shop.

Perhaps most importantly, Dangerfield dispels the mystery of the men’s room.

“Remember, the men’s room is always locked,” Dangerfield says. “ … We want to confuse people, that’s why. We keep the cash register open, the safe is open, but the men’s room is locked.”

Obviously, we’re joking when we say that aspiring mechanics can learn a lot from this skit. The profession has come a long way since the 1980s. Still, it’s interesting to look back at some of the perceptions – right or wrong – that the public had about automotive service back then.

To view the skit, click here or watch below.

The Automotive Aftermarket Charitable Foundation (AACF) announced the launch of its 65th-anniversary fundraising initiative. Running through July 1, 2024, the campaign aims to raise $65,000 through 1,000 donations of $65 each. This impactful effort highlights the industry's commitment to taking care of its own, the AACF said.

From sudden illness and death to natural disasters, the foundation has provided assistance to industry professionals and their families during their darkest hours. As AACF celebrates its 65th year of service, it remains steadfast in its mission to provide financial support and resources to those in the automotive aftermarket industry in need, the organization said.