New Rein Automotive Power Steering Hose Line Launched

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New Rein Automotive Power Steering Hose Line Launched

Rein Automotive power steering hoses are designed to fit the vehicle and work properly the first time, so shops can save on labor and help prevent comebacks.

Counterman Staff
By Counterman Staff
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CRANBURY, N.J. – CRP Automotive has launched a new vehicle-specific power steering hose line for popular European makes. The new Rein Automotive Power Steering Hose Program was designed to meet a growing need for replacement assemblies and, according to CRP, solves key service issues such as availability, cost and reliability. Before being offered by CRP, many of these power steering hose assemblies were only available from the OE dealer, and at a premium price, the company states.

Rein Automotive Power Steering Hose assemblies are designed as a direct replacement for the original part and engineered to deliver exact OE performance, CRP says. As an option, some come supplied with all required hardware such as metric clamps, O-rings and washers, offering a complete repair solution.

Rein Automotive power steering hoses are designed to fit the vehicle and work properly the first time, so shops can save on labor and help prevent comebacks. The new line includes: pressure hose assemblies for pump to gear, pump to rack and gear to cooler; return hose assemblies for reservoir to pipe, cooler to reservoir, gear to cooler, rack to cooler, and rack to reservoir; reservoir line hose for reservoir to pump and suction hoses.

Application coverage features popular makes and models from Audi, BMW, Mercedes-Benz, MINI, Volvo and VW. The program will consist of more than 125 SKUs with coverage for more than 8.5 million vehicles in operation.

In addition to the Rein Automotive Power Steering Hose Program, Rein Automotive offers anti-vibration mounts, coolant hoses, air conditioning and the Rein First Aid program, all of which can be found on CRP’s online application catalog, accessed through the CRP Rein Automotive brand website, www.reinautomotive.com  or ShowMeTheParts.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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