The problem started when one of our technicians figured a customer’s sombrero was just too special and decided to play with it. He did put it back; but not before an epic grease smudge was applied to its extra-wide brim.
Counterman intern Abigail Hanson recently asked Young Auto Care Network Group (YANG) members about millennials and their role in the automotive aftermarket. Three council members had a lot of great insight into the generation and their influence on the workforce.
Choose what your business’ focus is going to be and focus on that. Become obsessed with that and stay on it. Keep an eye out for dramatic changes in the marketplace, but only react if it is a gamechanger for your direction. Industry changes are inevitable, but usually minor course changes are all that is required.
Still, this month’s column is not about our financial woes; instead, I wanted to share a great story about Puerto Rico that has thundered across the Internet. It’s the story of Kevin Blandford, a 34-year-old from Kentucky, who back in March visited our island on an all-expenses-paid trip that should have been the stuff of dreams; instead, it became his most miserable trip ever.
By just waiting with that trolley, he created opportunity. It was an opportunity to help me out. It was an opportunity to make the airline he worked for look good. It was an opportunity for a good tip.
What our industry lacks in minute-by-minute, heart-pounding action, most certainly makes up for it with steady — dare I say, recession-proof? — growth.