NACE | CARS Was Great! Of Course.

From a training perspective, the offerings were staggering. Each day had so many courses available it was difficult to decide which session to attend. There was truly something for everyone, writes Counterman Publisher S. Scott Shriber.

1 Use Your Auto Parts Knowledge As A Great Customer Satisfaction Tool

A common notion is that the person on the other side of the transaction is there because they have an issue that needs to be solved, writes Counterman Publisher S. Scott Shriber. It is either a driver with a crashed vehicle or a shop that needs the correct part to fix that car. In both cases, the person in front of you needs help. I think that over the years, we can get hardened to this fact.

3 I Admit It: I’m Afraid Of Driverless Cars

By some estimates, within the next 25 years, cars per household will decline by 50 percent, while average miles driven per vehicle will increase significantly. You see, when cars begin to drive themselves we will need less of them, and they will drive a lot more than we ever did.

0 Danger, Will Robinson!

Choose what your business’ focus is going to be and focus on that. Become obsessed with that and stay on it. Keep an eye out for dramatic changes in the marketplace, but only react if it is a gamechanger for your direction. Industry changes are inevitable, but usually minor course changes are all that is required.

1 Not Miserable In Puerto Rico

Still, this month’s column is not about our financial woes; instead, I wanted to share a great story about Puerto Rico that has thundered across the Internet. It’s the story of Kevin Blandford, a 34-year-old from Kentucky, who back in March visited our island on an all-expenses-paid trip that should have been the stuff of dreams; instead, it became his most miserable trip ever.