Snap-on Offers New A/C Leak Detector With Quick Response Time

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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Snap-on Offers New A/C Leak Detector With Quick Response Time

Its intelligent design, user-friendly interface and heated “environment sensing” tip offer highly accurate readings and virtually eliminate false alarms, Snap-on says.

Counterman Staff
By Counterman Staff
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 Snap-On A/C Leak Detector

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KENOSHA, Wis. — The new Snap-on ACT825 A/C Leak Detector is a stand out in any shop with its large LCD color screen, mode/status indicators and powerful battery. Its intelligent design, user-friendly interface and heated “environment sensing” tip offer highly accurate readings and virtually eliminate false alarms, Snap-on says.

“The new ACT825 A/C Leak Detector selects the best sensor setting and almost instantaneously detects extremely small levels of chlorofluorocarbon gases. This helps techs avoid interference and generates accurate, reliable readings,” said John Majerowski, Snap-on director of product management. “It has great reach with a flexible 15.5-inch probe, and this leak detector is battery-powered with a comfortable push-button keypad that offers easy function controls needed in any busy shop.”

The tin oxide sensor in the ACT825 is capable of detecting HFC, CFC, HCFC and refrigerant blends in three sensitivity ranges and has a sensor life of 2,000 hours. It also has a “restart” feature to help prevent faulty readings. The Snap-on ACT825 A/C Leak Detector meets and exceeds J2791 (R134a) and J2913 (R1234yf) certifications.

 

Customers can learn more about the new Snap-on ACT825 A/C Leak Detector by contacting their participating Snap-on franchisee or representative, visiting www.snapon.com or calling toll free 877-SNAPON-4 (877-762-7664).

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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