The Solo Cameron Rolltop Backpack Is An Auto Show-Worthy Bag

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The Solo Cameron Rolltop Backpack Is An Auto Show-Worthy Bag

The Solo Cameron Rolltop Backpack stands out for comfort, utility, styling and durability.

Mark Phillips
By Mark Phillips
Published:
The Solo Cameron Rolltop Backpack. Photo by Mark Phillips. Plant by Mark Phillips also.

I’m the first to admit: I’m a bag freak. I’ve rarely met a bag I didn’t like, and the Cameron Rolltop Backpack from Solo is no exception. Some bags are better than others for any number of reasons but the Solo Cameron stands out for comfort, utility, styling and durability.

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The good people at Solo, who recently exhibited at CES in Las Vegas, sent me the Cameron to review and here goes.

This is a great-looking bag, with plenty of space for a 15” MacBook pro. The bag has a slim profile that hugs the back very comfortably. The closer the weight of the backpack is to your back, the better. I’ve owned a number of backpacks over the years and most of them tend to sag down and outward on my back. This pulls backward on the shoulders and after a few hours of walking AAPEX or other automotive shows, back and shoulder pain starts to set in.

This doesn’t seem to be the case with the Solo. I’ve been wearing it daily for more than a week with a 15-inch MacBook Pro, a Chromebook, an iPad, newspaper (Yes, I still read newspapers), an extra iPhone 6 Plus and assorted other daily work stuff (including the most recent issue of Counterman, of course!). Not once has any shoulder, neck or back strain or pain set in. I tend to overfill my backpack, which puts a lot of strain on any bag and the Cameron appears to take it all.

There are separate compartments for a full-size laptop as well as a tablet/reader/Chromebook-size computer. There also are places for pens and that dongle from the iPhone X that you keep losing.

What makes the Solo Cameron different from other bags? It just looks better than most backpacks. There was a time not too long ago when backpacks were verboten in the business world. Companies like Tumi, for example, have changed that and now backpacks are much more accepted, especially in the auto care industry.

Solo has treated the Cameron with a special premium wax resin coating that gives the bag a worn-in look. Solo gives customers a 5-year limited warranty, guaranteeing the bag from defects in materials and craftsmanship.

I’ll have a follow-up video review soon. For now, take a look at the bag here.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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