Tenneco Expands Monroe Quick-Strut Coverage to Additional 2.3 Million Vehicles

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Tenneco Expands Monroe Quick-Strut Coverage to Additional 2.3 Million Vehicles

The new part numbers are engineered to restore like-new control, comfort and handling in 71 import and two domestic applications, according to the company.

Counterman Staff
By Counterman Staff
Published:

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Tenneco has expanded its Monroe Quick-Strut line of premium replacement strut assemblies by adding 39 part numbers covering an additional 2.3 million vehicles in operation.

The new part numbers are engineered to restore like-new control, comfort and handling in 71 import and two domestic applications, according to the company.

Tenneco’s family of Monroe Quick-Strut assemblies comprises nearly 1,000 part numbers designed to provide automotive service professionals with all the components required for a complete strut replacement in a single unit. In 2018 alone, Tenneco has introduced 286 new parts to the line – just 10 fewer than the record 296 it introduced last year.

“Monroe Quick-Strut assemblies have quickly become the go-to replacement assembly for busy automotive service professionals,” said Adam Richardson, senior product manager, Tenneco North America Aftermarket. “Tenneco’s aggressive expansion of the Quick-Strut product line is reflective of the growing popularity of these quality- and performance-tested assemblies among our customers.”

Assembled at Tenneco’s North America Aftermarket ride-control facility in Paragould, Arkansas, Monroe Quick-Strut assemblies are fully application-tested to ensure OE-like performance, according to the company. The latest range expansion includes coverage for the following vehicle models:

  • 2013-2015 Honda Accord (rear)
  • 2013-2017 Honda Accord (front)
  • 2006-2011 Honda Civic (front)
  • 2001-2002 Kia Rio (front)
  • 1999-2003 Mitsubishi Galant (rear)
  • 2006 Mitsubishi Lancer (rear)
  • 2003-2006 Mitsubishi Outlander (rear)
  • 2004-2005 Toyota Avalon (front)
  • 2004-2005 Toyota Avalon (rear)

Tenneco also expanded other premium product offerings, including Monroe OESpectrum shocks and struts covering nearly 2 million foreign and domestic vehicles operating in North America. OESpectrum rear shock absorbers now are available for 2012-2017 Chevrolet Sonic and 2016-2018 Honda Civic models. In addition, OESpectrum front struts now are available for 2016-2017 Chevrolet Cruze, 2012-2014 Hyundai Sonata and 2012-2015 Kia Optima applications.

Also available are five new Monroe Roadmatic value-driven strut assemblies covering 64 Chevrolet, Ford, Honda, Mercury, Nissan and Pontiac applications; one new Monroe conversion kit covering 24 Cadillac, Chevrolet and GMC applications; and one new Monroe Max-Lift lift supports for 1994-1997 Volvo 850 models.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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