Tenneco Expands Walker Emissions Control Coverage By More Than 100 Million Vehicle Service Opportunities

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Tenneco Expands Walker Emissions Control Coverage By More Than 100 Million Vehicle Service Opportunities

The expanded Walker offering now also includes exclusive aftermarket catalytic converter coverage for more than 26.6 million light trucks and SUVs certified to the U.S. LEV1 SULEV (super ultra-low emissions vehicle) classification.

Counterman Staff
By Counterman Staff
Published:

Tenneco has announced a dramatic expansion of its Walker Emissions Control product line for the North American aftermarket, resulting in coverage of more than 100 million additional, potential vehicle service opportunities. The expanded Walker offering now also includes exclusive aftermarket catalytic converter coverage for more than 26.6 million light trucks and SUVs certified to the U.S. LEV1 SULEV (super ultra-low emissions vehicle) classification.

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The latest Walker line expansion includes 27 new Walker Ultra EPA emissions-certified direct-fit replacement converters; 37 additional Walker CalCat converters for California, New York and other areas following CARB emissions standards; 34 new Walker Quiet-Flow SS and Quiet-Flow mufflers and assemblies; and 58 new Walker resonator, pipe and hardware part numbers. The new CalCat part numbers expand the brand’s converter coverage by nearly 47 million potential service opportunities while the new Walker Ultra direct-fit converters cover an additional 16 million opportunities.

“Our aggressive investment in new coverage reflects a commitment to the success of automotive service businesses in every market across the U.S. and Canada. Service providers look to Tenneco and the Walker brand for best-in-class products and coverage that empower them to grow their sales and increase customer satisfaction,” said John Perrin, executive director, product management, North America Aftermarket, Tenneco.

Among the 115 additional applications now covered by Walker Quiet-Flow SS and Quiet-Flow mufflers are: 2014-2016 Chevrolet Silverado and GMC Sierra half-ton pickups; 2013-2015 Chevrolet Malibu models; and 2012-2017 Jeep Wranglers. Import coverage additions include a variety of popular late-model Acura, Fiat, Hyundai, Kia, Nissan and Toyota models. In total, the new muffler coverage addresses approximately 11.1 potential service opportunities.

To learn more about these and other Walker Emissions Control products, contact any Walker or visit www.walkerexhaust.com.

Tenneco is an $9.3 billion global manufacturing company with headquarters in Lake Forest, Illinois and approximately 32,000 employees worldwide. Tenneco is one of the world’s largest designers, manufacturers and marketers of ride performance and clean air products and systems for automotive and commercial vehicle original equipment markets and the aftermarket. Tenneco’s principal brand names are Monroe, Walker, XNOx and Clevite Elastomer.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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