WATCH: What Do You Know About OAD Pulleys?

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
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WATCH: What Do You Know About OAD Pulleys?

You can think of the OAD pulley as a tuning device for the engine’s drive-belt system.

Josh Cable
By Josh Cable
Josh Cable is the editor of Counterman and ShopOwner. He joined Babcox Media in January 2017, and has been working in the field of journalism since 1999.
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In the never-ending quest for better efficiency and fuel economy, vehicle technology continues to get more and more sophisticated. A great example is the overrunning alternator decoupler, or OAD pulley.

Millions of newer vehicles now requires alternators that are equipped with OAD pulleys, instead of the conventional solid or one-way clutch pulleys.

An OAD pulley is much different than any other clutched alternator pulley. Unlike an overrunning alternator pulley, an OAD pulley features a sophisticated internal spring and clutch system that absorbs the force generated by belt accelerations and tension reversals. An OAD pulley also allows the alternator to “free-wheel” or “overrun” when the belt suddenly decelerates.

So what does all this mean for your customers? Well, it means less noise, vibration and harshness, or NVH, in the cabin. An OAD pulley reduces noise when the vehicle is at idle and low engine speeds, and it helps dampen harmonic vibrations at higher speeds.

OAD pulleys also help your customer’s engine run more efficiently – which means better fuel economy. And because they eliminate damaging peaks in belt tension, they’re going to extend the life of belts, tensioners and drive-belt components.

You can think of the OAD pulley as a tuning device for the engine’s drive-belt system.

In the next video, we’ll talk about a few things to keep in mind when selling alternators that use OAD pulleys.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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