Clore Automotive Introduces New PRO-LOGIX 2A x 4 Channel Battery Maintenance Station From SOLAR

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Clore Automotive Introduces New PRO-LOGIX 2A x 4 Channel Battery Maintenance Station From SOLAR

Combining fully automatic operation and the ability to properly charge most lead acid battery types, the PL4020 provides the precision, effectiveness and versatility needed to meet the needs of mechanical repair shops, collision repair facilities, fleet operations, marinas and consumers, the company says.

Counterman Staff
By Counterman Staff
Published:

Clore Automotive introduces Model PL4020, a 2A x 4 Channel 12 Volt Battery Maintenance Station, from SOLAR. Combining fully automatic operation and the ability to properly charge most lead acid battery types, the PL4020 provides the precision, effectiveness and versatility needed to meet the needs of mechanical repair shops, collision repair facilities, fleet operations, marinas and consumers.

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The PRO-LOGIX PL4020 utilizes advanced microprocessor-controlled logic to precisely deliver a fully automatic charging routine designed to optimally charge and maintain each battery serviced. Each channel is fully independent, so a problem battery on one channel does not impact the rest of the batteries under charge. This also allows charging of any combination of battery types across the four channels, as the battery type is selected uniquely for each channel. The PL4020 features the ability to properly charge a wide variety of lead acid battery types, including Conventional, AGM, Spiral Wound, Start-Stop, Deep Cycle and Marine batteries.

The PRO-LOGIX PL4020 adapts its approach based on the needs of each battery it services. Such adaptations can include activating a soft start mode on deeply discharged batteries, a battery repair mode on older/distressed batteries and temperature compensation when charging in extreme temperatures. It also incorporates numerous features to make charging safer for the operator and the vehicle/battery being charged, including over-voltage protection, reverse polarity protection and battery fault detection.

Clore Automotive is a leader in the design, development and manufacture of automotive service equipment for professionals and consumers, including jump starters, battery chargers, battery testers and power inverters. Clore Automotive products can be found in a wide variety of outlets servicing professionals and automotive enthusiasts, including auto parts stores, mobile tool dealers, industrial MRO distributors, farm and ag outlets and more. More information can be found at www.cloreautomotive.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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