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Word-Of-Mouth Is Ignored – Unless The News Is Bad

In my experience, word-of-mouth rarely works when you’re passing on something positive.

Arch Auto Parts Opens 3rd Store Location In Less Than A Year

By remaining locally owned and operated, the company says it is able to expand and thrive in the culturally distinct communities of Queens, Brooklyn, and Long Island, New York.

Arch Auto Parts in NYC Opens 13th Store

Founded in 1979, Arch Auto Parts’ 13 locally owned and operated stores in Brooklyn, Queens and Long Island serve professional service and repair shops, dealers and truck and commercial fleets, as well as DIY mechanics and other retail customers.

What Really Shapes the Customer Experience?

Toyota was among the top three brands in five of the countries surveyed in 2015, while Volkswagen was among the top three in four countries. In addition, the carmakers strengthened their position in some countries. For example, Toyota moved up 10 percentage points in Germany and entered the U.S. top three for the first time, while Volkswagen moved up 16 percentage points in Spain.

New Training Program Developed To Help Federated Car Care Centers Connect With New Generation Of Customers

This instructor-led program is designed to assist Federated Car Care Centers and other professional service provider customers in improving customer service by applying new and proven techniques.

Are You A Counterman Or A Professional Counterman?

Preparation starts as soon as you wake up and begin getting ready for work. Before you leave, take a look in the mirror; this is what your customers will see. Are you satisfied?

Understanding Your Customer

Nearly 40 years ago, I decided to start my own shop. Having just left a job teaching auto mechanics and having taken some business management and business law courses at our local community college a few years earlier, I felt I had a unique advantage in operating an automotive repair shop. I rented a small

Keeping The Customer

Because our expertise as parts professionals is rooted in customer service, we all understand that we have to retain and keep customers returning.

To Join or Not to Join a Program Group

Changes in the repair business have made program group service dealer programs attractive for many shops. What are the benefits that will help you sign up more prospects?

Customer Retention Management

Retaining your customers is essential in running a business. After all, it’s much more difficult to gain a new customer than to keep one.