Aftermarket Parts Distributor A & Jay Automotive Moves To Epicor Vision Business Management Software

Aftermarket Parts Distributor A & Jay Automotive Moves To Epicor Vision Business Management Software

The company, which operates a central warehouse and three branch locations that together serve approximately 1,600 accounts, made the change to the Epicor Vision solution 17 months after implementing software from another provider.

 

DUBLIN, Calif. — Epicor Software Corp., a global leader in business software solutions for manufacturing, distribution, retail, and services organizations, today announced that A & Jay Automotive, an aftermarket auto parts distributor based in the Detroit area, has switched to the Epicor Vision business management software. The company, which operates a central warehouse and three branch locations that together serve approximately 1,600 accounts, made the change to the Epicor Vision solution 17 months after implementing software from another provider.

“We quickly realized how expensive the wrong system can be for your business,” said Tom Van Cleave, president of A & Jay Automotive. “Investing in any new solution is expensive, but in hindsight the acquisition cost of the Epicor Vision solution is minimal when you consider what it can do for you. The day we went live [with Vision], there was a huge sigh of relief throughout the building.”

Epicor Vision software is a highly flexible solution for aftermarket business owners who want to control costs and increase sales through extremely efficient inventory management, and differentiate their businesses by delivering a superior customer experience, Epicor says. The software includes world-class customer relationship management (CRM) tools, a centralized database, powerful price management capabilities, comprehensive “central services” functionality, integrated accounting, and other features that help drive sales, operational efficiency and customer satisfaction.

A & Jay had run its business on the same software platform for more than 20 years before converting to a new solution in 2012. According to Van Cleave, the company immediately experienced chronic stability, speed and accuracy issues with the replacement system, prompting the investment and move to Epicor Vision software.

A & Jay receives 800 to 900 calls each day at its central order desk in Redford, Mich. With the implementation of Epicor Vision, average on-hold time has dropped from 55 seconds to 20 seconds and call duration has been reduced by more than 60 percent. The company plans to further improve call center efficiency by integrating its phone lines into the Epicor Vision system. Call center employees are also now using the Epicor LaserCat 3 electronic catalog interface and industry-leading Epicor PartExpert replacement parts database, which includes more than 8 million parts and over 7,500 manufacturer lines.

The move to Epicor Vision software also enabled Van Cleave and his team to implement the Epicor Vista for the Automotive Aftermarket category intelligence solution, which helps users improve sales, margins and service levels through fact-based stocking decisions. “We’re now comparing our inventory against the Epicor Vista recommendations to determine where we have coverage holes or can reduce inventory across certain product categories and SKUs,” Van Cleave said.

To learn more about Epicor Vision software, please contact your Epicor representative, call Epicor toll-free at (888) 463-4700, email [email protected], or visit Epicor at the 2013 AAPEX Show in Las Vegas, Nov. 4-7, Booth 2238.

You May Also Like

NPW Holds 32nd-Annual Charity Golf Tournament

More than 100 players received tips from PGA’s Erik Compton during the event.

National Performance Warehouse (NPW) has shared highlights form its 32nd-annual charity golf event, held Dec. 11 at the Miami Lakes Golf Club.

In addition to having more than 100 players from the automotive industry, PGA’s Erik Compton was there to offer advice and inspire the teams. Compton, who is a Miami native with several professional PGA wins, held a clinic before the shotgun start to help improve the players handicaps and offer guidance. Erik was also stationed on the 18th hole with his Trakman showing player’s their individual swing metrics while blasting drives on the closing par 4.

Auto-Wares Recognizes Valvoline as Supplier of the Year

Auto-Wares presented eight awards at its Winter Live Sales Meeting in Grand Rapids, Michigan.

ASE Announces 2022 Award Winners

“We had a tremendous group of nominees, and they all were deserving of this recognition,” ASE CEO Tim Zilke said.

Parts Authority Acquires B&L Auto Parts and Paint

The transaction was finalized on Dec. 16.

2023 ACPN Content Excellence Awards Open

The deadline to submit award entries is Jan. 27, 2023.

Other Posts

AAPEX 2022: FCS Automotive Showcases Ride-Control Products

FCS offers more than 1,800 part numbers for complete strut assemblies.

Victor Reinz Reinzosil RTV Silicone Showcased At AAPEX, SEMA

Reinzosil is resistant to mineral oils and synthetic oils, lubricants, gasoline, diesel oil, greases, water and detergents.

First Brands Announces Awards For 2022 Race Teams

The awards are for sponsored drivers and teams across multiple racing series.

BBB Named One Of The Best Companies To Work For In Alabama

Business Alabama Magazine recognized BBB at a Dec. 1 awards ceremony in Birmingham.