Asking The Right Questions For Proper Diagnosis Of Vehicle Electronics

Asking The Right Questions For Diagnosing Vehicle Electronics

Today’s vehicles are more reliant on computers and electronics than ever before, and diagnosis needs to be performed from a systems perspective.

The job of a parts specialist is to sort through the information provided by the customer and translate that into a single part number that addresses the problem they’re trying to solve. 

But, it’s important to avoid the tendency of thinking in terms of individual pieces, as opposed to complete systems. Remember, each part number works in conjunction with many other parts and components to make up a complete system, and many systems make up each individual vehicle.

As a counter professional, it’s good to get in the habit of asking the right questions to be sure that your customer has properly diagnosed the problem from a systems perspective, and to be sure you’re selling them the right part to address the issue. 

This is especially true when we’re talking about vehicle electronics.

This video is sponsored by The Pronto Network.        

You May Also Like

Ignition System Components: Coils, Modules and Spark Plug Wires

Learn how spark plugs, ignition coils, and ECM controls work together to ignite the air-fuel mixture and keep your engine running smoothly.

We all know that vehicles run on gasoline. I think that we can also agree that gasoline is a very flammable fluid. Did you ever wonder how this fuel actually runs an engine and how it gets ignited to do so? Yes, it's very flammable, but it needs two other components to ignite. It must have oxygen and an ignition source. In our vehicles today, this source is the ignition system. Today, we are going to look into the system and its components. At the very root of the system is the actual part that supplies the spark to ignite. We all know that as the spark plug. But how does the spark plug convert electrical energy into a spark and how is it controlled? Early systems used a combination of points, condenser, and a distributor to get the spark to the fuel. In this system, the charge from the battery would build up in the coil until the points broke and grounded the coil, thus discharging the spark to the distributor and through the wires to the plug.

Applying RAPTOR Protective Coatings

Join Jason Stahl as he explores these products with experts Kevin Lewis and Mark Thomas.

U-POL Raptor Rubberized Undercoating

Kevin Lewis of U-POL shows how to apply Raptor Rubberized Undercoating, a product that protects against rust and stone chips.

Choosing the Right Motor Oil

Learn why choosing the right motor oil is crucial for modern vehicles with turbocharging and direct injection technology.

Electronic Steering and Suspension Controls

In this video, we explore how electronic systems are revolutionizing vehicle stability and control.

Other Posts

Getting Started with Starting Systems

Learn how 12-volt batteries, solenoids, and starter motors work together to get vehicles running.

Basic Types of Brake Rotors

The most common materials used in brake rotors include cast iron, carbon composite, and ceramic cast. This video is sponsored by The Group Training Academy.

Recommending Emission-Control Parts

When a check engine light comes on, customers rely on you for the right part to keep it off.

Understanding Antilock Braking Systems

In this video, we break down the key components and processes behind this crucial system, designed to ensure your customers safety on the road.